Epic Analyst II

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PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The IT Epic Analyst plays a critical role in the technical support, configuration, and optimization of Epic systems within our health plan environment. This position is responsible for the design, development, integration, and maintenance of Epic modules that support core payer functions such as claims processing, member enrollment, provider management, utilization management, and care management. In addition to collaborating with business stakeholders and Epic representatives, the IT Epic Analyst works closely with infrastructure, integration, and data teams to ensure the Epic environment is secure, scalable, and aligned with enterprise IT standards. The role requires a strong understanding of both Epic application functionality and the underlying technical architecture, including databases, interfaces, and system performance.

Essential Responsibilities:

• Analyze, design, build, test, and implement Epic modules relevant to health plan operations (e.g., Tapestry, Healthy Planet, Compass Rose).
• Serve as a liaison between business units and technical teams to gather requirements and translate them into Epic system configurations.
• Monitor system logs and alerts to proactively identify and resolve performance or security issues and ensure data integrity.
• Develop and maintain documentation for system configurations, workflows, and standard operating procedures.
• Provide training and support to end-users, ensuring effective use of Epic tools.
• Ensure compliance with HIPAA and other regulatory standards in all system configurations and data handling.
• Collaborate with data warehouse and integration teams to support ETL processes and ensure data consistency across platforms.
• Participate in change control processes, including version control, impact analysis, and deployment planning.
• Participate in Epic upgrade cycles, including performing unit testing, integration testing, and user acceptance testing (UAT) for new builds and enhancements.
• Assist in the development and maintenance of custom scripts, workflows, and rules engines within Epic to meet business requirements.
• Design, implement, and support integrations between Epic and third-party applications.
• Collaborate with cybersecurity teams to ensure Epic system configurations align with organizational security policies and best practices.
• Mentor and support junior analysts by sharing knowledge, reviewing work, and guiding professional development.
• Represent the IT Epic team in governance meetings, project planning sessions, and vendor discussions.
• Contribute to the development of team standards, best practices, and documentation frameworks.
• Support change management efforts by helping stakeholders understand the impact of system changes and by delivering clear, user-friendly training or presentations.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of two (2) years of experience working with Epic, software development, or enterprise system administration. Experience leading small to mid-sized projects or workstreams.

Education, Certificates, Licenses: Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent years of additional relevant experience in lieu of degree required. Epic certification required to be current or successfully completed within 8 months of hire date.

Knowledge: Proactive, self-starter with advanced self-management, analytical, and communication skills. Ability to effectively coordinate and execute numerous, simultaneous strategic projects and assignments. Experience with relevant tools such as Tableau, Power BI, MS Excel, SharePoint and Visio. Working knowledge of SQL. Experience working in diverse, multifaceted, cross-functional results oriented technical teams. Knowledge of benefits, documentation, contracts, coding, claims, and other healthcare concepts desired. Working knowledge of document management and customer communications management systems or related. Working knowledge of database structure required; familiarity relational databases preferred. Ability to identify techniques and develop standardized work methods to expand system capability and usage. Ability to work across business and system groups at all levels. Ability to work independently with minimal supervision.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$64,871.24 - $110,281.11

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.

• We are one team working toward a common goal.

• We are each responsible for customer service.

• We practice open communication at all levels of the company to foster individual, team and company growth.

• We actively participate in efforts to improve our many communities-internally and externally.

• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.