Infrastructure & Systems Engineer

At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Our vision is to be the most admired Pan-Asian restaurant company in the world.

We are seeking an experienced an Infrastructure & Systems Engineer to join our Technology Operations team at our Global Support Center in Scottsdale, Arizona.

What You’ll Do:

• Provide second level support and maintenance for network and server infrastructure, virtualization environments and end user devices.
• Proactively monitor system performance to assist with the identification of potential issues and future design improvements.
• Investigate performance anomalies and perform root cause analysis for network and systems infrastructure.
• Installation, configuration and deployment of network infrastructure with a focus on scalability, performance, redundancy and security.
• Evaluate, design and implement complex systems monitoring and management solutions to help drive performance improvements and reliability.
• Works with other IT solution engineers and developers to identify and resolve technical issues while suggesting service improvements and/or new technology approaches.
• Author, document and maintain internal documentation, procedures and policies.
• Effectively manages time and competing priorities to meet objectives and project deadlines.
• Provide 24x7 technical support via on-call duties, as required.
• Learns and becomes proficient with all the technology utilities, tools and standards at the company.

What You’ll Bring:

• 3+ years of experience in managing LAN/WAN network infrastructures.
• 3+ years of experience supporting a Meraki network environment supporting over 1K+ users, including VPN and use network shaping policies.
• Expert knowledge of Meraki, FortiGate, Microsoft Server, Active Directory, TCP/IP protocols and server virtualization technologies.
• Demonstrated knowledge in the configuration, implementation and testing of network environments hosting hundreds of servers and performance optimization.
• Knowledge and skilled in scripting languages such as PowerShell, Python, Internet/email filtering software and system health monitoring.
• Preferred additional experience with any of the following technologies: Office 365, Azure, Abnormal, Nutanix, Prism, AirWatch/WorkspaceOne and Zabbix.

Location:

This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office.

Bring Your PRIDE:

Our values guide how we work and lead:

Passion — We bring energy, heart, and purpose to every plate, and every guest, every time.
Respect — We treat our Team Members and guests as we want to be treated.
Innovation — We remain curious, aspirational, and forward-thinking.
Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
Excellence — We strive for perfection and aim higher in everything we do.

Benefits We Offer:

• Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
• Paid Vacation and Sick Time:  20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
• Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
• Professional Development: Tuition reimbursement for job related programs.
• Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
• Exclusive Discounts: Access exclusive employee discounts.
• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

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