Security Incident Manager

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Contributes to the overall security and safety of the Bank’s employees and protection of assets by monitoring and coordinating incident response, conducting comprehensive investigations, and maintaining objectivity, impartiality, confidentiality, and fairness throughout the investigative process.  

Essential Job Functions

1. Manages threats/incidents of violence or wrongdoing against the Bank’s employees and interests.

2. Conducts investigations and provides guidance to cross-functional teams throughout the organization. 

3. Partners with internal stakeholders to implement corrective action necessary to prevent future occurrences to mitigate potential threats and minimize risks.

4. Escalates threats/issues as necessary to law enforcement and other internal and external resources.

5. Identifies security gaps and opportunities and develops appropriate mitigation recommendations and plans from a multidisciplinary perspective.

6. Conducts security awareness training for Bank employees.

7. Works with operations and front-line employees to protect customer information and prevent loss.

8. Regularly exercises discretion and judgment in the performance of essential job functions.

9. Maintains good punctuality and attendance to work. 

10. Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

1. Knowledge of incident responses and investigations techniques to effectively manage events.
2. Knowledge of banking laws and regulations.
3. Ability to communicate effectively both verbally and in writing with all levels of management and staff.
4. Ability to demonstrate initiative to accomplish work objectives. 
5. Ability to work effectively and demonstrate flexibility in a continually changing environment.
6. Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
7. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
8. Ability to work without close supervision.
9. Ability to maintain confidentiality. 
10. Ability to work extended hours. 
11. Ability to work effectively in a team environment.
12. Ability to maintain attention to detail.
13. Ability to speak clearly and persuasively in positive and negative situations.
14. Ability to read and analyze data for suspicious behavior.
15. Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the bank’s footprint.
16. Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

Basic Qualifications

1. Bachelor’s degree in criminal justice, business, or related field, or commensurate work experience, required.
2. 5+ years of work experience conducting investigations, conducting risk assessments, and/or managing complex threat cases, required.
3. Certification in a relevant discipline i.e., Professional Certified Investigator (PCI), Certified Protection Professional (CPP), preferred.
4. Must be able to submit to a post offer criminal background check which will include finger printing prior to employment with the Bank.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

1. Knowledge of incident responses and investigations techniques to effectively manage events.
2. Knowledge of banking laws and regulations.
3. Ability to communicate effectively both verbally and in writing with all levels of management and staff.
4. Ability to demonstrate initiative to accomplish work objectives. 
5. Ability to work effectively and demonstrate flexibility in a continually changing environment.
6. Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
7. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
8. Ability to work without close supervision.
9. Ability to maintain confidentiality. 
10. Ability to work extended hours. 
11. Ability to work effectively in a team environment.
12. Ability to maintain attention to detail.
13. Ability to speak clearly and persuasively in positive and negative situations.
14. Ability to read and analyze data for suspicious behavior.
15. Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the bank’s footprint.
16. Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

1. Bachelor’s degree in criminal justice, business, or related field, or commensurate work experience, required.
2. 5+ years of work experience conducting investigations, conducting risk assessments, and/or managing complex threat cases, required.
3. Certification in a relevant discipline i.e., Professional Certified Investigator (PCI), Certified Protection Professional (CPP), preferred.
4. Must be able to submit to a post offer criminal background check which will include finger printing prior to employment with the Bank.