Personal Shopping Assistant

Position:
Personal Shopping Assistant

Company:
Ounass

Location:
United Arab Emirates, Dubai

Employment type:
Full-time

Work Arrangement:
Hybrid

Short Summary:
We are looking for a fashion-passionate, highly organised Personal Shopping Assistant to join our team. The PSA role is evolving beyond logistical support into a hybrid, fashion-savvy operations position, connecting service fulfilment with exceptional client experiences and offering a strong development pathway towards a future Personal Shopper position.

Responsibilities:
- Manage Personal Shopper and client requests, escalations, and after-sales cases, including order updates, exchanges, returns, and cancellations.- Coordinate with Warehouse, Customer Service, Outbound, Returns, and Product teams to resolve cases efficiently.- Proactively monitor order fulfilment for an assigned micro-team of at least two Personal Shoppers, identifying delays, availability concerns, and stock issues.- Maintain clear, timely communication with Personal Shoppers regarding their client cases.- Coordinate logistical requirements, including tailoring bookings and verification of services provided to VICs against vendor invoices.- Support client gifting requests, appeasements, and other personalised service needs.- Assist with special VIC requests, including shop-on-behalf services, product sourcing, Maison appointments, and item transfers.- Help Personal Shoppers prepare product selections, bespoke edits, lookbooks, and wishlists.- Support product curation and styling requests under the guidance of the assigned Personal Shoppers.- Develop styling, product, and commercial skills through active shadowing and collaboration with the Personal Shopping team.- Attend seasonal, brand, and product knowledge training sessions.- Manage Personal Shopper handovers and provide coverage during annual, maternity, or other leave periods.- Work flexible or late hours, including weekends, when client or business needs require it.

Requirement:
- 0–2 years of experience in customer service, clienteling, luxury retail, fashion e-commerce, or personal shopping support.- A strong understanding of premium client-service standards and after-sales care.- Excellent organisation, attention to detail, time management, and proactive problem-solving skills.- The ability to coordinate calmly and effectively across multiple departments.- Strong written and verbal English communication skills; Arabic is an advantage.- Confidence using Excel or Google Sheets; experience with Salesforce, Magento, or other clienteling and e-commerce tools is a plus.- A genuine passion for fashion, styling, luxury brands, and emerging trends.- A client- and user-journey-focused approach.- A growth mindset, eagerness to learn, and readiness to take on styling and client-facing responsibilities when needed.

Benefits:
- Dynamic and collaborative workplace culture.- Opportunities for professional development and career growth.- Competitive salary and comprehensive employee benefits.- Employee discounts and access to exclusive product promotions.