Middle Customer Success Manager

About Orbee

Orbee is the foundational data infrastructure layer powering the massive automotive retail industry. With nearly 17,000 franchised dealerships in the U.S. alone, generating over $1.3 trillion in annual sales and selling over 16 million new vehicles each year, automotive retail runs on complex operations and massive volumes of data. Our mission is straightforward: turn the messy, fragmented data that dealerships rely on into a unified, high-performance foundation for modern retail—all while ensuring dealers retain full ownership of their customer relationships and data.

We are an engineering-first, AI-forward company processing over 2 billion events daily across more than 5,000 rooftops. We don't just adapt general-purpose software; we build native, flexible data solutions designed specifically for the complexities and scale of auto retail. If you are passionate about tackling trillion-dollar industry challenges, building flexible infrastructure, and driving the future of automotive tech, we want you on our team.

Role Overview

In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing challenges.

Key Duties & Responsibilities

• Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee’s tracking scripts and data integrations. You aren't just "setting up an account" you are helping them architect their data strategy.
• MarTech Optimization: Act as an internal expert on how Orbee’s data interacts with Google Ads, Meta Ads, and Email Automation. You’ll help clients build sophisticated audience segments based on real-time data signals.
• Data Translation: Bridge the gap between Orbee’s raw data capabilities and the dealership’s business goals. You should be comfortable explaining how a data pipeline works to a General Manager who just wants to sell more cars.
• Product Strategy: Work closely with our Engineering and Product teams to communicate field insights. You are the "eyes and ears" that translate client needs into technical requirements for our roadmap.
• Business Reviews (QBRs): Move beyond "feel-good" meetings. You will lead data-driven reviews that analyze funnel performance, attribution, and ROI using Orbee’s proprietary analytics.

Qualifications & Requirements

• The "Tech" Factor: You have a background in SaaS, MarTech, or Data-driven environments. You don’t need to be an engineer, but you must be comfortable discussing data flows and software integrations.
• Automotive Intelligence: 3+ years in the automotive industry is highly preferred. You understand how a CRM/DMS works and where the "data silos" live in a dealership.
• Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like HubSpot to track account health and identifying technical "friction points" before they cause churn.
• Consultative Communication: You can translate technical system requirements into clear operational logic. You are comfortable explaining how event-based data triggers or API integrations function in a way that allows a client to make an informed business decision without needing a technical background.