10d 21h ago
Enterprise Customer Value Manager
ORBCOMM·Sales/Customer Success/Key Account Management · Telecommunications
🏢Hybrid
|Manchester, United Kingdom£100k - £115k GBP/yr
analyticsautomationcommunication_skillscrm
Enterprise Customer Value Manager
ORBCOMM | Sales/Customer Success/Key Account Management | Telecommunications
Hybrid
Full Time
United Kingdom, Manchester, Birmingham, Dublin
£100k - £115k GBP/yr
Source not independently verified
Confirm the company and recruiter through an official company domain before applying. Never pay money, share one-time codes, sign out of your Apple or Google account, install apps or configuration profiles, or run code from a repository sent by a recruiter.
Position:
Enterprise Customer Value Manager
Company:
ORBCOMM
Compensation:
£100k-£115k/yr
Location:
United Kingdom, Manchester
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Join ORBCOMM as an Enterprise Customer Value Manager, focusing on maximizing solution adoption and improving operational outcomes for maritime and transportation customers. This role involves deep engagement with customer operations to understand their workflows and performance objectives.
Responsibilities:
- Manage customer value and ROI by understanding customer workflows and documenting value received from ORBCOMM solutions.
- Identify and quantify key value levers to support renewals and executive engagement.
- Partner with Sales and Product to identify opportunities for revenue growth per asset.
- Maintain customer health and prepare executive summaries and value narratives.
- Support customer business reviews and align success plans with commercial account plans.
- Coordinate with Customer Support Operations for day-to-day service issues.
Requirement:
- 7+ years in customer success, account management, or related roles.
- Experience with enterprise B2B customers in maritime, logistics, or related industries.
- Strong analytical and communication skills.
- Ability to work cross-functionally and engage with various stakeholders.
- Willingness to travel throughout the UK, Ireland, and Europe as needed.
Benefits:
- Competitive benefits package including health coverage, paid time off, retirement programs, and flexible work arrangements.
- Opportunities for professional growth in a collaborative environment.
Enterprise Customer Value Manager
Company:
ORBCOMM
Compensation:
£100k-£115k/yr
Location:
United Kingdom, Manchester
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Join ORBCOMM as an Enterprise Customer Value Manager, focusing on maximizing solution adoption and improving operational outcomes for maritime and transportation customers. This role involves deep engagement with customer operations to understand their workflows and performance objectives.
Responsibilities:
- Manage customer value and ROI by understanding customer workflows and documenting value received from ORBCOMM solutions.
- Identify and quantify key value levers to support renewals and executive engagement.
- Partner with Sales and Product to identify opportunities for revenue growth per asset.
- Maintain customer health and prepare executive summaries and value narratives.
- Support customer business reviews and align success plans with commercial account plans.
- Coordinate with Customer Support Operations for day-to-day service issues.
Requirement:
- 7+ years in customer success, account management, or related roles.
- Experience with enterprise B2B customers in maritime, logistics, or related industries.
- Strong analytical and communication skills.
- Ability to work cross-functionally and engage with various stakeholders.
- Willingness to travel throughout the UK, Ireland, and Europe as needed.
Benefits:
- Competitive benefits package including health coverage, paid time off, retirement programs, and flexible work arrangements.
- Opportunities for professional growth in a collaborative environment.
Required Skills
analyticsautomationcommunication_skillscrm
Required Languages
🇬🇧 English
Key competency: Sales/Customer Success/Key Account Management