IT & Security Support Analyst

Title: IT & Security Support Analyst Location: Remote

The IT & Security Team

OpenZeppelin is a leader in blockchain security, providing cutting-edge security audits and services to top Web3 organizations. Our Security and IT team plays a critical role in safeguarding our infrastructure, ensuring compliance, and enabling our distributed team with secure and efficient IT solutions.

What you'll be doing

Security & Compliance Support:

• Assist in managing security tools, including endpoint security (e.g., MDM solutions like Jamf or Intune).
• Support implementation of security policies and procedures.
• Help with internal security audits and compliance documentation.
• Monitor system access and assist in enforcing security controls.
• Participate in incident response activities and learn best practices for handling security incidents.

IT Operations & Support:

• Help with onboarding and offboarding processes, including provisioning accounts and setting up workstations.
• Provide technical support for remote employees, troubleshooting basic IT and security issues.
• Maintain IT assets and document configurations.
• Assist with integrations, automations, and basic scripting tasks where applicable.

Growth & Learning Opportunities:

• Work closely with senior engineers to gain hands-on experience in IT security and compliance.
• Receive mentorship and training in security best practices, cloud security, and compliance frameworks.
• Contribute to internal security awareness initiatives.

You have

• 1-3 years of experience in IT or security-related roles (help desk, IT support, sysadmin, security analyst, etc.).
• Basic knowledge of cloud platforms (AWS, Google Workspace) and security tools.
• Basic knowledge on security and configuration controls of AI tools ( claude/claude code, chatgpt/codex etc..)
• Some experience with IT administration, endpoint security, or identity/access management.
• Understanding of security best practices and a willingness to learn more about SOC 2, ISO 27001, and compliance frameworks.
• Good problem-solving skills and the ability to work in a remote-first team.
• Strong written and verbal communication skills.

Nice to have

• Hands-on experience with MDM solutions (e.g., Jamf, Intune or others).
• Understanding of networking fundamentals (firewalls, VPNs, DNS).
• Certifications such as CompTIA Security+, Google IT Support, or AWS Cloud Practitioner.
• Exposure to security tools such as SIEM, EDR, or vulnerability scanners.
• Passion for cybersecurity and an eagerness to grow into a more senior role.

Logistics:

Our interview process takes place on Google Meet and tends to consist of the following stages:

• Recruiter Interview (30 minutes)
• Hiring Manager Interview (60 minutes)
• Team Interview (30 minutes)
• Leadership Interview (30 minutes)
• Paid work trial (up to 20 hours of paid work)
• Reference checks