Associate Document Operations Specialist FTC

Join us at Entrust  At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.     Get to Know Us  Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.  The Opportunity Entrust’s identity verification platform supports thousands of documents, each with unique signals. As the global landscape evolves, our technology must adapt to maintain world-class performance. The Document Operations team is seeking a detail-oriented and proactive individual to help us scale and optimize document support processes. As a Associate Document Operations Specialist, you will take ownership of assigned tasks related to document onboarding and performance analysis. Working closely with Document Operations Coordinators, you’ll execute tasks that ensure new document types are properly integrated into our systems, troubleshoot issues, and maintain high-quality standards. This role is ideal for someone who enjoys structured work with autonomy and wants to grow their technical and analytical skills in a fast-paced environment. What You’ll Do Execute document onboarding tasks from start to finish, ensuring accuracy and compliance with internal standards. Work on assignments provided by Document Operations Coordinators and other stakeholders, primarily related to document onboarding and document database management. Label identification document data, including working with anonymized samples or documents containing personally identifiable information (PII), following strict security and privacy guidelines. Analyze document performance data and report findings to Coordinators and other stakeholders. Test and validate document-related tooling, providing feedback to Product and Engineering teams. Maintain clear documentation of processes and outcomes. Support second-line inquiries related to document verification performance What We’re Looking For Attention to Detail: Ability to spot inconsistencies and ensure accuracy. Ownership & Accountability: Comfortable taking responsibility for assigned tasks and seeing them through. Analytical Mindset: Ability to interpret data and identify trends. Problem-Solving Skills: Ability to troubleshoot and resolve issues effectively. Collaboration: Enjoy working in a team and communicating across departments. Communication Skills: Clear and concise in both written and verbal communication. Nice-to-Have Skills Experience with spreadsheets (Excel or Google Sheets). Familiarity with analytics tools (e.g., Looker). Basic understanding of project management tools (Jira, Confluence). Interest in learning about machine learning systems and document verification. Ability to read and interpret East Asian scripts is an advantage. At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.  Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.  We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.  Ready to Make an Impact?  If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.     Apply today!  For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [apply contact hidden]. Recruiter: Sofi Karalok [apply contact hidden] Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.