Product Analytics Consultant & Customer Success Manager

Title: Product Analytics Consultant & Customer Success Manager Location: Remote (Istanbul, Turkey) Omtera is a leading technology consulting and solutions partner helping ambitious companies transform how they understand customers, build products, drive growth and operate their businesses. We work directly with some of the world’s leading software companies and support top-tier brands across EMEA and North America. Our ecosystem includes global platforms across product analytics, customer engagement, AI, data and work management. We are now looking for a **Product Analytics Consultant & Customer Success Manager** to own and grow our product analytics customer portfolio. You will work directly with product, growth, data and executive teams, helping them implement analytics platforms successfully, generate actionable insights, improve product performance and achieve measurable business outcomes. You will also manage the long-term customer relationship, including adoption, satisfaction, renewals and expansion opportunities. ## Tasks **Product Analytics Consulting** * Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel. * Understand customers’ products, business models, growth objectives and analytics maturity. * Design and review tracking plans, event structures, user properties and measurement frameworks. * Help customers define meaningful KPIs and establish reliable product analytics practices. * Build and optimise dashboards, reports, funnels, cohorts and retention analyses. * Analyse user journeys, activation, conversion, engagement, retention and churn. * Identify behavioural patterns, friction points and growth opportunities within customer products. * Turn data into clear, actionable insights and recommendations for product, growth and leadership teams. * Deliver regular insight sessions, workshops, business reviews and strategic presentations. * Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development. * Support customers in improving analytics adoption across their organisations. **Customer Success and Account Management** * Own the customer relationship from onboarding through adoption, renewal and expansion. * Build strong, trusted relationships with product, growth, marketing, data and executive stakeholders. * Create success plans based on each customer’s objectives, priorities and expected outcomes. * Track platform usage, customer health, adoption and engagement. * Proactively identify risks, blockers and opportunities before they become urgent. * Coordinate technical, commercial and strategic conversations across Omtera, the customer and software partners. * Manage customer communications, expectations, escalations and follow-up actions. * Lead quarterly or periodic business reviews and demonstrate the value delivered through the partnership. * Support renewal processes and identify relevant upsell and cross-sell opportunities. * Work closely with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience. **International Client and Partner Collaboration** * Support customers across multiple countries and time zones. * Work directly with international clients from Türkiye, the UK, Europe, MENA and North America. * Collaborate with teams from leading global software companies. * Represent Omtera in customer meetings, workshops, partner sessions and industry events. * Occasionally travel internationally for strategic customer meetings, workshops and partner events. ## Requirements * At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role. Hands-on experience with **Mixpanel** is strongly preferred. Experience with one or more platforms such as **Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools**. Strong understanding of product analytics concepts, including: Funnels and conversion * Retention and cohort analysis * Activation and engagement * User journeys * Segmentation * Churn * Experimentation * Product and growth KPIsExperience working directly with customers in a consulting, agency, SaaS or technology environment. Ability to understand a customer’s business challenge and translate it into an analytics approach. Strong presentation, facilitation and stakeholder-management skills. Confidence communicating with product managers, growth teams, data teams and senior executives. Commercial awareness and experience supporting renewals, account growth or upsell opportunities. Excellent written and spoken English. Strong organisational and project-management skills. Ability to manage multiple customers and priorities independently in a remote environment. A proactive, accountable and solution-oriented working style. * Experience creating event taxonomies and measurement plans. Familiarity with mobile and web analytics implementation. * Understanding of CDPs, data warehouses and customer-engagement platforms. Basic SQL knowledge or experience working with data teams. Experience in SaaS, e-commerce, fintech, marketplaces, gaming or mobile applications. * Previous responsibility for a portfolio of international customers. **In this role, you will help customers:** * Successfully implement and adopt their analytics platforms. * Trust the quality and structure of their product data. * Make better product and growth decisions. * Identify opportunities to improve conversion, activation, engagement and retention. * Generate measurable value from their technology investment. * Develop a long-term and successful relationship with Omtera. At the same time, you will help Omtera grow its customer portfolio through strong delivery, trusted relationships, successful renewals and relevant expansion opportunities. ## Benefits * **100% remote working environment** * Opportunity to work with top-tier international brands * Direct collaboration with leading global software companies * Exposure to product, growth, data, customer engagement and AI projects * International customer portfolio across multiple industries and markets * Opportunities for international travel, events and partner meetings * High level of ownership and visibility within the company * A fast-moving environment where your ideas can directly influence how we work * Private health insurance * Birthday leave * Flexible remote-working culture * Learning, certification and professional-development opportunities * A collaborative team that values initiative, curiosity and measurable impact This role will be a strong fit for someone who enjoys combining analytics, consulting and relationship management. If you are passionate about product analytics, customer success and helping companies make better decisions with data, we would love to hear from you. Apply with your CV and a brief introduction explaining your experience with product analytics platforms, customer-facing projects and international clients. Join us and help some of the region’s most ambitious companies turn customer behaviour into better products, stronger growth and measurable business results.