Customer Experience Enablement Senior Manager

Position:
Customer Experience Enablement Senior Manager

Company:
Omada Health

Compensation:
Zone 1: $161,920 - $202,400
Zone 2: $154,880 - $193,600
Zone 3: $140,800 - $176,000

Location:
USA (Remote)

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
Omada is hiring a Customer Experience Enablement Senior Manager to enhance the effectiveness of Customer Success Managers (CSMs) through strategic enablement and scalable systems. The role focuses on translating CX goals and feedback into actionable strategies and resources.

Responsibilities:
- Own a clear enablement roadmap tied to CX goals and customer-facing outcomes.
- Translate CSM pain points and business priorities into actionable enablement strategies.
- Partner with various teams to improve customer conversations and retention.
- Shape strategic content that helps CSMs communicate value effectively.
- Define success measures for enablement work and refine priorities based on feedback.
- Identify opportunities to use AI and automation to reduce manual work.
- Create self-serve tools and workflows for CX teammates.

Requirement:
- 6–8+ years of experience in customer success enablement or related fields.
- Proven ability to break down ambiguous problems into clear priorities and solutions.
- Strong ownership mindset with the ability to operate autonomously.
- Clear communicator with strong professional presence and influencing skills.
- Experience using AI or automation to improve efficiency.

Benefits:
- Competitive salary with generous annual cash bonus
- Equity grants
- Employee stock purchasing plan (ESPP)
- Remote first work from home culture
- Flexible Time Off
- Generous parental leave
- Health, dental, and vision insurance
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
...and more!