Senior Omni-Channel Manager

Title: Senior Omni-Channel Manager Location: Remote, USA

WHO ARE WE?

We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY.

THE ROLE: SENIOR OMNI-CHANNEL MANAGER 

OLLY is looking for a driven, entrepreneurial, creative and experienced ecommerce marketer to help build and maintain a best-in-class digital footprint on our .com/Omni platforms. Retail media has entered its agentic era, Walmart and Target are now defaulting to autonomous AI agents (i.e. Walmart Connect's “Marty”) for bidding, budget pacing and creative rotation. This role is evolving from media buying to orchestration: setting the objectives, guardrails and data foundation that let evolving systems perform, while still owning the strategic judgment, brand voice and retailer relationships. 

Reporting to the VP of Ecommerce and AI, the Senior Omni-Channel Manager will be expected to help develop a holistic strategy to increase overall Omnichannel sales and ensure OLLY continues outperforming the competition online, focused on our core Omni customers. The ideal candidate blends creative exploration and customer acumen with data-driven, AI-fluent decision-making to implement programs that bring new consumers into the brand and keep loyal consumers coming back. This will be a management role, supported by the Senior Omni Associate. 

KEY RESPONSIBILITIES:

Team & Retailer Leadership 

• Recruit, mentor and develop the Omni Sr. Associate, ensuring best-in-class execution of Omni on-site media and retailer brand touchpoints. 
• Primary contact for Retailer Media, Roundel, WMC, and equivalent agentic advertising platforms (e.g., Walmart Connect's Marty) as they roll out new AI capabilities. 
• Key partner to Sales and Sales Strategy supporting customer business plans and goals within Digital Commerce  
• Partner closely with Social, Influencer, Consumer Response and Ecom leads to maintain an integrated marketing approach. 
• Partnering with Growth/Brand Marketing for a holistic approach to retailer.com traffic  

Performance Marketing & Agentic Media Management  

• Lead performance marketing strategy and campaigns on partners like Target, Walmart, Instacart etc. to drive awareness and Omnichannel sales across all customer platforms (in-store, .com and online grocery). 
• Responsible for managing a multi-million dollar budget — increasingly through setting objectives, conversion signals and guardrails for agentic/AI-driven bidding systems rather than manual tactic-by-tactic optimization. 
• Verify and audit autonomous campaign agent decisions (bid shifts, budget reallocation, creative rotation) against business goals, margin targets and inventory realities  
• Build and manage learning agendas, including incrementality testing and first-party data matching, to drive company-wide investment efficiency as third-party cookies deprecate. 
• Partner with Ecom, Creative and Systems to ensure product data in media (attributes, taxonomy, certifications, pricing) is structured and “agent-ready” so OLLY surfaces correctly in AI-mediated shopping journeys (conversational assistants, AI shopping agents, LLM-driven product discovery). 
• Explore full-funnel retail media formats beyond sponsored search: video, audio and CTV as retail media networks expand into brand-building, not just bottom-funnel conversion. 
• Support the evolution of Omni media by evaluating new AI tools, alpha/beta retailer features, and agentic ad formats, recommending which to pilot, scale or pass on.

CAPABILITIES + SKILLS REQUIRED

• 7-10 years across Marketing & eCommerce with a focus on paid acquisition at a consumer brand with a .com and brick and mortar presence 
• Strong people leader who can effectively coach and develop a team 
• Experience managing and tracking SEM and other ROAS-driven marketing investments 
• Comfort directing and auditing agentic/AI-driven bidding and campaign systems (e.g. Walmart's Marty) setting objectives and verifying outcomes  
• Early adopter of next generation technologies, innovation and capabilities  
• Understanding of methodologies for managing actionable test/learn efforts, including incrementality testing and multi-touch attribution as tracking evolves (Expanded) 
• Ability to apply data-driven thinking to creative conversations 
• Highly analytical and data driven, can elevate key insights to various internal audiences (ranging from marketing, sales teams to leadership) 
• Experience managing/implementing new Martech or AI solutions, with working knowledge of how structured product data drives visibility in AI-mediated and agentic shopping journeys  
• Awareness of full-funnel retail media formats (video, CTV, in-store, audio) beyond traditional sponsored placements  
• Highly organized, detail oriented and self-motivated 
• Comfortable in a data-driven, rapidly evolving AI business environment 
• Proficient in Excel and other MS Office products 

WHAT TO EXPECT DURING THE INTERVIEW PROCESS

• Initial video screen with a member of our Talent team
• Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
• Round 2: 2-3 conversations with team or cross functional Ollies
• Final Round: Homework*

*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs

THE DETAILS 

LOCATION: Remote, USA - 4X travel per year to company offsites 

HOURS: Full time, exempt (salary)

MANAGER: VP Ecommerce and AI 

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. 

The base pay range for this position is $146,340-$178,860. For this remote role, compensation is determined based on geographic location and experience, and the final offer will reflect these factors within the posted range.

WHAT WE OFFER: 

• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team 
• We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
• 4 weeks PTO + paid holidays + 12 Mental Health Days per year
• 100% Paid parental leave, Fertility + Adoption Benefits 
• Annual Bonus  
• 401(k) plan with Employer Match 
• Hybrid Work + Wellness + Cell Phone Stipends 
• Free product 
• And much more!