E-Commerce Head of Operations

Position:
E-Commerce Head of Operations

Company:
RTG HybridOctopus Talents '25

Location:
Egypt, Cairo

Employment type:
Not Specified

Short Summary:
We are seeking an experienced E-Commerce Head of Operations to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners. The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses.

Responsibilities:
- Own the end-to-end operational and business performance of multiple e-commerce partner accounts.
- Lead the execution of annual business plans and growth strategies across all managed accounts.
- Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.
- Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.
- Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.
- Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.
- Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.
- Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.
- Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.
- Identify opportunities for operational improvements, automation, and scalable processes.
- Support the evaluation of new business opportunities and expansion initiatives.

Requirement:
- Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.
- 12+ years of experience in business operations, retail, commercial management, or operations leadership.
- 3–4+ years of dedicated experience leading e-commerce operations.
- Proven experience owning business performance, operational execution, and P&L.
- Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.
- Experience leading large cross-functional teams and managing managers.
- Strong financial and analytical skills with experience managing KPIs and business performance.
- Excellent leadership, stakeholder management, and communication skills.
- Experience driving digital transformation, operational optimization, and business growth.
- Fluent in Arabic and English.

Preferred Qualifications:
- Entrepreneurial or startup experience.
- Experience within Fashion, Beauty, Grocery, or Retail industries.
- Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms.
- Experience leading large operational organizations.
- Strong understanding of customer acquisition, retention, and digital commerce strategies.