EPIC QUALITY MANAGEMENT ANALYST

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Quality Management Technical Advisor applies critical thinking, sound judgment, attention to detail, effective communication, and relationship building to support quality throughout the lifecycle of OCHIN’s technology and workflows. The role evaluates complex changes to understand intended outcomes, identify risks and dependencies, determine appropriate testing and validation approaches, and investigate unexpected results or potential quality concerns.

Working collaboratively with development teams, operational partners, subject matter experts, and OCHIN members, the Technical Advisor translates technical information into clear, actionable communication and uses evidence to support informed decisions. The role considers functionality, end-to-end workflows, documentation, member understanding, and downstream impacts when evaluating quality.

As a contributor to OCHIN’s Quality Management system, the Technical Advisor applies lessons from testing, defects, member feedback, and workflow challenges to strengthen testing practices, documentation, processes, and future work. Success requires curiosity, independent judgment, continuous learning, and a commitment to building confidence that OCHIN’s technology and communication support successful member use and the communities they serve. 

Essential Duties

• Design and execute comprehensive testing strategies and define testing requirements, testing objective, and testing scope.
• Develop and execute testing, which includes defining testing goals, developing test cases and test scripts, identifying expected outcomes, and more for various types of testing (ex: unit, functional, integrated, regression, workflow, etc).
• Identify and prepare test patients and other testing scenario preparations requirements
• Track outcomes, issues, and defects found in testing
• Partner with development/build teams to improve quality, including addressing issues found in testing as well as other sources of quality improvement
• Communicate improvements and updates to the software, including enhancements, fixes, and known issues, which may include both written and verbal forms of communication
• Other duties as assigned.