Enterprise Account Manager

Nuvo | B2B Commerce and Payments

1h 48m ago

On-site

Full Time

United States of America

$175k - $225k USD/yr

Enterprise Account Manager

Denver

Customer Success

In office

Full-time

About Nuvo

We’re Redefining the $11T B2B Commerce and Payments Market

Nuvo is bringing B2B commerce online.

While technology has reshaped consumer commerce, the business-to-business (B2B) economy - three times larger - has lagged behind.

From coffee to lumber, every product we use has been traded through a complex supply chain of suppliers, manufacturers, wholesalers, and retailers. Despite the massive scale of this market, most businesses manage their trading relationships and commerce activities using outdated methods like paper forms, PDFs, emails, faxes, phone calls, and spreadsheets, making processes slow and inefficient.

Much like how Shopify, Stripe and Square have transformed how consumer companies transact, we aim to do the same for B2B companies.

About the Role

We’re looking for an Enterprise Account Manager to own relationships with some of our largest customers and join our in-person team in Denver, CO. You’ll be the quarterback for your accounts, partnering with executives on their side and coordinating Deployments, Sales, Product, and Support on ours to drive adoption, renewals, and growth.

Why Join Us?

Proven Product-Market Fit: We’ve achieved 4x annual revenue growth, with customers signing multi-year, six-figure contracts.
Small, High-Impact Team: Enjoy high ownership, cross-functional collaboration, and significant career growth in a dynamic environment.
Transformational Opportunity: Play a key role in revolutionizing the real economy of physical goods and driving tech adoption in high-potential, underserved industries.

What You’ll Do:

Own a portfolio of large enterprise accounts, from activation through adoption, renewal, and expansion.
Build trusted relationships with executive sponsors and multithread across finance, IT, and operations stakeholders.
Guide implementation by coordinating internal teams, including Deployments, to keep rollouts on track and tied to customer outcomes.
Lead executive business reviews and present adoption progress, ROI, and strategic roadmaps to senior leaders.
Drive change management within customer organizations to accelerate adoption and long-term usage.
Run discovery to uncover new use cases and identify upsell and cross-sell opportunities.
Partner with Account Executives to drive renewals and expansion.
Proactively manage account risk and build mitigation plans to protect retention.
Bring customer insights back to Product, Engineering, and Marketing to shape the roadmap.

What You Bring:

Experience managing large, complex enterprise accounts and working directly with executives.
Strong executive presence, with polished presentation and communication skills.
A track record of multithreading across large organizations and navigating complex buying and decision structures.
Strong project management and organizational skills, with the ability to keep multiple stakeholders and workstreams aligned.
Change management experience driving adoption of new tools or processes.
A commercial mindset, with experience identifying expansion opportunities and supporting renewals.
Technical savvy and curiosity about how complex systems work, without needing to be a hands-on implementer.
Calm, resourceful, and solutions-oriented under pressure.
High integrity, adaptability, and a team-first approach.

Requirements:

6+ years of experience in account management or customer success, with a focus on enterprise customers.
Proven success growing and retaining large enterprise accounts.
Experience turning detractors into advocates.
Comfort presenting to and influencing C-level and VP-level stakeholders.

Benefits

Competitive base salary, performance-based bonus, and generous equity
Generous medical, dental, and vision benefits
401K plan enrollment
Flexible time-off policy
Catered lunch every day
Paid parental leave

Expected OTE Compensation Range $175,000-$225,000

First name *

Last name *

Email *

LinkedIn URL *

Phone number *

Location *

Resume *

Click to upload or drag and drop here

Cover letter

Click to upload or drag and drop here

Are you able to work in-office 5 days a week in Denver, CO? *

Yes

Why are you interested in working at Nuvo? *

Have you ever directly owned a revenue-tied outcome or KPI? *

Such as a renewal quota, expansion target, or upsell goal.

Yes

Walk us through the last book of accounts you owned. How many accounts, what was the ACV range, and what were you responsible for driving? *

Req ID: R14

Required Languages

🇬🇧 English

About Nuvo

We’re Redefining the $11T B2B Commerce and Payments Market

Nuvo is bringing B2B commerce online.

While technology has reshaped consumer commerce, the business-to-business (B2B) economy - three times larger - has lagged behind.

Much like how Shopify, Stripe and Square have transformed how consumer companies transact, we aim to do the same for B2B companies.

About the Role

Why Join Us?

Proven Product-Market Fit: We’ve achieved 4x annual revenue growth, with customers signing multi-year, six-figure contracts.

Small, High-Impact Team: Enjoy high ownership, cross-functional collaboration, and significant career growth in a dynamic environment.

Transformational Opportunity: Play a key role in revolutionizing the real economy of physical goods and driving tech adoption in high-potential, underserved industries.

What You’ll Do:

Own a portfolio of large enterprise accounts, from activation through adoption, renewal, and expansion.

Build trusted relationships with executive sponsors and multithread across finance, IT, and operations stakeholders.

Guide implementation by coordinating internal teams, including Deployments, to keep rollouts on track and tied to customer outcomes.

Lead executive business reviews and present adoption progress, ROI, and strategic roadmaps to senior leaders.

Drive change management within customer organizations to accelerate adoption and long-term usage.

Run discovery to uncover new use cases and identify upsell and cross-sell opportunities.

Partner with Account Executives to drive renewals and expansion.

Proactively manage account risk and build mitigation plans to protect retention.

Bring customer insights back to Product, Engineering, and Marketing to shape the roadmap.

What You Bring:

Experience managing large, complex enterprise accounts and working directly with executives.

Strong executive presence, with polished presentation and communication skills.

A track record of multithreading across large organizations and navigating complex buying and decision structures.

Strong project management and organizational skills, with the ability to keep multiple stakeholders and workstreams aligned.

Change management experience driving adoption of new tools or processes.

A commercial mindset, with experience identifying expansion opportunities and supporting renewals.

Technical savvy and curiosity about how complex systems work, without needing to be a hands-on implementer.

Calm, resourceful, and solutions-oriented under pressure.

High integrity, adaptability, and a team-first approach.

Requirements:

6+ years of experience in account management or customer success, with a focus on enterprise customers.

Proven success growing and retaining large enterprise accounts.

Experience turning detractors into advocates.

Comfort presenting to and influencing C-level and VP-level stakeholders.

Benefits

Competitive base salary, performance-based bonus, and generous equity

Generous medical, dental, and vision benefits

401K plan enrollment

Flexible time-off policy

Catered lunch every day

Paid parental leave

Expected OTE Compensation Range $175,000-$225,000