Quality Assurance Associate

Keep Growing with Nutrafol

We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey.

Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

As a Sr. Quality Assurance Associate (Supplier Quality), you will be responsible for executing day-to-day quality assurance activities, to ensure dietary supplement QA GMP compliance in an exciting, growing company. You will bring expertise and experience in the dietary supplement category and have strong knowledge and experience in executing QA GMP processes and procedures.

Your knowledge and experience will enable Nutrafol to continue to grow as a competitive and agile business, enabling speed to market and premium quality products, within global regulated industry segments. In this role, you will report to the Manager, Quality Assurance (Supplier Quality) and will be responsible for executing end-to-end QA support that will help grow and protect the business.

Responsibilities:

• Manage Supplier Quality Events 
• Log and investigate supplier-related Nonconformances (NCRs), conducting trend analysis and root cause investigations, coordinate Corrective and Preventive Actions (CAPAs), perform diligent follow-ups, and ensure timely, effective closure of quality actions in accordance with company procedures.

• Support the Supplier Qualification Program
• Maintain supplier qualification records and ensure all supplier documentation is complete, accurate, and current within the Veeva QMS Supplier Management module. 
• Assist with supplier onboarding, qualification, periodic reviews, and requalification activities to ensure raw material suppliers, packaging component suppliers, manufacturers and warehouses consistently meet company quality, safety, and regulatory requirements

• Monitor Supplier Performance and Reporting 
• Generate quarterly supplier scorecards, track supplier quality metrics and performance trends, and collaborate with cross-functional teams to evaluate supplier effectiveness. 
• Support continuous improvement initiatives by identifying opportunities to enhance supplier quality and compliance.

• Support Supplier Audit Program 
• Help schedule and track supplier audits
• Document audit findings within Veeva QMS, issue Supplier Corrective Action Requests (SCARs), monitor corrective action implementation, verify evidence of effectiveness, and ensure corrective actions are adequately addressed prior to closure.

• Collaborate with Supply Chain, Regulatory Affairs, Formulation, Product Development and Operations teams to resolve supplier quality issues and ensure timely QA deliverables, working as an effective member of cross-functional product teams.
• Execute day-to-day QA GMP compliance activities to protect the brand while driving growth ambition, which can include but it is not limited to:
• Update documentation in Veeva QualityOne
• Support Change Control program
• Trend data and create monthly and quarterly KPI reports
• Partner with internal and external companies to ensure appropriate QA deadlines are being met to ensure end to end quality and regulatory compliance for the business.
• Assist with additional quality projects/tasks

Requirements:

• Bachelor’s degree in quality assurance, biology, chemistry, medical sciences, pharmacology etc.; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job
• 3+ years of direct US dietary supplement/food quality experience
• Knowledge and experience on FDA and applicable laws and regulations, as well as of cGMP standards
• Experience with Root Cause Analysis tools to support NCR investigations to drive CAPA effectiveness.
• Hands-on experience executing QA GMP compliance for a broad portfolio of dietary supplements or related products
• Applied technical knowledge to ensure GMP standards are met throughout the product life cycle
• Effective prioritization skills and the ability to execute on multiple projects, collaboratively and independently, in an agile environment
• Proven ability to communicate and collaborate effectively with a variety of audiences, both internal and external.
• Strong analytical, organization and critical thinking skills

Preferred:

• 1-3+ years of professional work experience in a Manufacturing or Production Facility

Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

Salary Range:

$85,000 - $95,000 USD

Perks & Benefits

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits

California residents may review our CCPA notice here.