11d 2h ago
Support Content and Knowledge PM
Nutanix·Project Management · Cloud Computing
🏢Hybrid
|San Jose, United States of Americaanalyticsconfluenceitiljira+2
Support Content and Knowledge PM
Nutanix | Project Management | Cloud Computing
Hybrid
Full Time
United States of America, San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney, Tokyo
Source not independently verified
Confirm the company and recruiter through an official company domain before applying. Never pay money, share one-time codes, sign out of your Apple or Google account, install apps or configuration profiles, or run code from a repository sent by a recruiter.
Position:
Support Content and Knowledge PM
Company:
Nutanix
Location:
(Country: USA, City: San Jose)
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
Nutanix is seeking experienced Content and Knowledge Manager(s) to lead the evolution of their knowledge strategy, empowering customers with the right answers at the moment of need.
Responsibilities:
- Design and automate workflows to improve content accessibility and Knowledge Base (KB) performance.
- Oversee the end-to-end lifecycle of technical documentation and KB articles.
- Act as a bridge between Support, IT, Product Management, and Engineering teams.
- Develop reporting frameworks to analyze KB utilization and content effectiveness.
- Optimize knowledge architecture and searchability using AI-driven capabilities.
Requirement:
- Requires 5+ years in knowledge management, technical program management, or technical writing.
- Bachelor's degree required.
- Experience with enterprise software or support, analytics, and stakeholder management.
- Proficiency in tools like Salesforce, ServiceNow, Slack, Confluence, Jira, ITIL, Lean, and Six Sigma.
Benefits:
- Not specified.
Support Content and Knowledge PM
Company:
Nutanix
Location:
(Country: USA, City: San Jose)
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
Nutanix is seeking experienced Content and Knowledge Manager(s) to lead the evolution of their knowledge strategy, empowering customers with the right answers at the moment of need.
Responsibilities:
- Design and automate workflows to improve content accessibility and Knowledge Base (KB) performance.
- Oversee the end-to-end lifecycle of technical documentation and KB articles.
- Act as a bridge between Support, IT, Product Management, and Engineering teams.
- Develop reporting frameworks to analyze KB utilization and content effectiveness.
- Optimize knowledge architecture and searchability using AI-driven capabilities.
Requirement:
- Requires 5+ years in knowledge management, technical program management, or technical writing.
- Bachelor's degree required.
- Experience with enterprise software or support, analytics, and stakeholder management.
- Proficiency in tools like Salesforce, ServiceNow, Slack, Confluence, Jira, ITIL, Lean, and Six Sigma.
Benefits:
- Not specified.
Required Skills
analyticsconfluenceitiljirasalesforceslack
Required Languages
🇬🇧 English
Key competency: Project Management