10d 19h ago
Senior Customer Success Manager
Nozomi Networks·Sales/Customer Success/Key Account Management · Cybersecurity
📡Remote In-Country
|Saudi Arabiadatanetwork_security
Senior Customer Success Manager
Nozomi Networks | Sales/Customer Success/Key Account Management | Cybersecurity
Remote In-Country
Full Time
Saudi Arabia
Position:
Senior Customer Success Manager
Company:
Nozomi Networks
Location:
Saudi Arabia (KSA)
Short Summary:
Join Nozomi Networks as a Senior Customer Success Manager to engage with Critical Accounts, ensuring high customer satisfaction and retention while driving product adoption and value realization.
Responsibilities:
- Develop and manage customer portfolio.
- Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
- Drive revenue growth by demonstrating successful achievement of customer guided value measures.
- Minimize customer churn through customer success plans and customer lifecycle management.
- Resolve customer requests and concerns ensuring improvements to customer experience.
- Improve customer experience through data and trend analysis.
- Maintain customer information accuracy for internal stakeholders.
- Be a reliable point of contact and brand ambassador for Nozomi.
- Work across departments ensuring proper customer visibility and outcomes are met.
- Aid in product design and development through customer feedback.
- Assist in creating training courses and educational materials.
- Evaluate and improve tutorials and other communication infrastructure.
Requirement:
- 4+ years of proven experience in a customer success position supporting a technical product.
- Demonstrable experience onboarding customers, driving adoption, and achieving business outcomes.
- Deep understanding of customer concerns regarding product use and operational best practices.
- Strong organizational skills with experience in account management.
- 3+ years of experience in IT and network security (OT experience is a plus).
- Technical skills to conduct product demos and present technical reports.
- Previous experience in a TAM or SE role is highly valuable.
- Excellent communication and interpersonal skills.
- Experience engaging with CxO to technical staff.
- Patient and active listener with a passion for service.
Benefits:
- Customized benefits packages based on the country of employment.
- Health & Wellness support.
- Financial benefits.
- Work-Life Balance initiatives.
- Unparalleled Flexible Time-Off.
Senior Customer Success Manager
Company:
Nozomi Networks
Location:
Saudi Arabia (KSA)
Short Summary:
Join Nozomi Networks as a Senior Customer Success Manager to engage with Critical Accounts, ensuring high customer satisfaction and retention while driving product adoption and value realization.
Responsibilities:
- Develop and manage customer portfolio.
- Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
- Drive revenue growth by demonstrating successful achievement of customer guided value measures.
- Minimize customer churn through customer success plans and customer lifecycle management.
- Resolve customer requests and concerns ensuring improvements to customer experience.
- Improve customer experience through data and trend analysis.
- Maintain customer information accuracy for internal stakeholders.
- Be a reliable point of contact and brand ambassador for Nozomi.
- Work across departments ensuring proper customer visibility and outcomes are met.
- Aid in product design and development through customer feedback.
- Assist in creating training courses and educational materials.
- Evaluate and improve tutorials and other communication infrastructure.
Requirement:
- 4+ years of proven experience in a customer success position supporting a technical product.
- Demonstrable experience onboarding customers, driving adoption, and achieving business outcomes.
- Deep understanding of customer concerns regarding product use and operational best practices.
- Strong organizational skills with experience in account management.
- 3+ years of experience in IT and network security (OT experience is a plus).
- Technical skills to conduct product demos and present technical reports.
- Previous experience in a TAM or SE role is highly valuable.
- Excellent communication and interpersonal skills.
- Experience engaging with CxO to technical staff.
- Patient and active listener with a passion for service.
Benefits:
- Customized benefits packages based on the country of employment.
- Health & Wellness support.
- Financial benefits.
- Work-Life Balance initiatives.
- Unparalleled Flexible Time-Off.
Required Skills
datanetwork_security
Required Languages
🇬🇧 English, 🇦🇷 Arabic
Key competency: Sales/Customer Success/Key Account Management