UX Intern

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We are seeking an AI UX Design Intern with a strong passion for designing intuitive and user-centric, AI-powered experiences. You will work on designing, prototyping, and testing the user interactions for our AI tools, focusing on conversational interfaces, intuitive data visualization, and AI-assisted decision support. This is a hands-on role where you will help shape how AI can be made intuitive, accessible, and trustworthy for our users, helping them leverage complex technology with confidence.

We offer a 3-month internship contract, with the possibility of being converted to a full-time employment.

Your key responsibilities include:

• Translate complex AI capabilities and user needs into simple, elegant, and accessible user journeys, user flows, and interaction designs.

• Create wireframes, mockups, and high-fidelity interactive prototypes for AI-driven features, including conversational UIs (chatbots) and data-heavy interfaces.

• Design and conduct usability testing sessions specifically for AI-powered prototypes to gather qualitative and quantitative user feedback.

• Analyze user feedback and testing data to identify pain points, usability issues, and areas of friction or mistrust in the human-AI interaction.

• Collaborate closely with AI Engineers, Product Managers, and Researchers to iterate on designs and ensure user needs are balanced with technical feasibility.

• Document and present design concepts, user research findings, and design recommendations to internal teams.

Success Factors & Key Challenges:

• Success Factors:

  • Successfully translating complex AI functionalities (like uncertainty or multiple outputs) into clear, intuitive, and engaging design solutions.

  • Effective collaboration with technical (AI/engineering) and non-technical (product) teams to advocate for the user.

  • Rapidly iterating on prototypes based on user feedback and usability testing insights.

• Key Challenges:

  • Designing for "non-deterministic" systems; creating graceful user experiences for AI errors, low-confidence responses, and ambiguity.

  • Building and maintaining user trust in AI-driven recommendations and automated actions.

  • Clearly communicating the AI's capabilities and limitations to the user through the interface, managing user expectations.

Success Factors & Key Challenges:

• Pursuing a degree in Human-Computer Interaction (HCI), UX Design, Interaction Design, Graphic Design, Cognitive Science, or a related field.

• A strong portfolio demonstrating user-centered design thinking, wireframing, and prototyping (please include a link with your application).

• Proficiency in modern design and prototyping tools (e.g. Figma, Sketch)

• Knowledge of user-centered design principles, usability testing methods, and user research.

• A strong, demonstrable interest in artificial intelligence, machine learning, and human-AI interaction.

• Excellent communication and presentation skills, with the ability to articulate and defend design decisions.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎
In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• A 3-month internship contract, with the possibility to be converted to a full-time employment.

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

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