IT Engineer – Application Support

IT Engineer I - Application Support

Full Time Perm

Shift: Hybrid – 3 days on location

Salary:  $82,200 - $123,200, plus 8% annual bonus

Location: Merrillville, IN or Columbus, OH

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth. At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.

The Real Time Systems Team provides operational support and innovative solutions while supporting critical utility systems. The real-time and historical data is used to support critical business operations and planning efforts. The team is responsible for the application support spread across approximately 250 servers, over 900 interfaces, and over 7 million data tags.

The IT Engineer 1 works under the direction of the Manager IT Applications and is responsible for driving the performance of our IT Service Providers, providing enhanced guidance for technical problem support, and responsible for ensuing proper systems documentation is reviewed, approved, and maintained. As a Systems Analyst you will also be responsible for gathering requirements, writing technical specifications, configuration, and performing testing.

Your responsibilities may include, but are not limited to:

• Partners with business and IT service providers to ensure timely resolution of systems issues and achievement of Service Level Agreements
• Participates in solution of designs for small to medium size capabilities, upgrades, and disaster recovery exercises, etc.
• Focuses on system stability, security, compliance
• Provide day-to-day production support for applications, infrastructure, and end user client tools (ex. Datalink, Process Book, and PI Vision)
• Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems
• Provide installation, configuration, and monitoring support for the PI system servers, the application operating systems, interfaces, and client tools on end user workstations
• Provide monitoring and maintenance support for system security, deployment of patches, file backups, system restoration, and password management
• Perform root cause analysis along with recommending and implementing preventive techniques as required
• Support the analysis of business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflows, including routing and approvals

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Experience listed below could be obtained through a combination of school work, classes, research, or any relevant previous job or internship experiences.

Minimum Qualifications

• Bachelor’s Degree or equivalent work experience
• 1+ years of experience with Windows System administration, Active Directory Security, PowerShell Scripting, or related IT Systems Supervisory Control and Data Acquisition (SCADA) duties
• 1+ years of experience with the installation, configuration, monitoring, and performance optimization of AVEVA PI or SCADA System servers, interfaces, and user tools
• 1+ years of experience as an AVEVA PI or SCADA System administrator
• Technical knowledge of networks, firewalls, and related hardware and software

Preferred Qualifications

• Familiarity with applications (hosting, information management, networking, etc.)
• Familiarity with SCADA, Operational Data Historian, HMIs, RTUs, PLCs
• Experience with PI Data Archive, PI Asset Framework, PI Asset Analytics, PI Event Frames, PI Vision, and PI Notifications
• Experience with PI integrator for business analytics
• ITIL certification
• Technical certifications

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

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As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

• E-Verify Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

Salary Range*:

$82,200.00 - $123,200.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-11-10

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.