Position:
Technical Trainer, Customer & Partner Enablement Solutions Engineering & Professional Services
Company:
NinjaOne
Compensation:
For roles based in California, Colorado, Maryland, New Jersey or Washington: $150,000 per year.
For roles based in New York: $150,000 per year.
Location:
USA (Remote, with preference for Austin, TX or Tampa, FL)
Employment type:
Full-time
Work Arrangement:
Hybrid remote
Short Summary:
We are hiring a Technical Trainer to deliver live, instructor-led training to onboard new customers and partners onto the NinjaOne platform, via both remote and in-person sessions. This role focuses on engaging learners and facilitating hands-on experiences.
Responsibilities:
- Facilitate the NinjaOne training curriculum, including the Certified Technician course.
- Deliver engaging live, in-person and remote training sessions using various instructional techniques.
- Manage virtual classrooms, keeping remote participants engaged and active.
- Explain technical concepts clearly to diverse audiences.
- Guide learners through hands-on practice and support them toward certification.
- Assess learner needs and evaluate training effectiveness.
- Partner with content owners to keep course materials updated.
- Maintain deep product knowledge of the NinjaOne platform.
- Track and report on session delivery and certification outcomes.
Requirement:
- 3+ years delivering instructor-led technical training.
- Strong verbal communication and facilitation skills.
- Proficiency with virtual classroom tools and learning management systems.
- Foundational IT knowledge relevant to endpoint management/RMM.
- Experience with NinjaOne or comparable tools is a plus.
- Reliable remote work setup and availability to teach during US business hours.
- Bachelor's degree or equivalent practical experience.
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) plan for financial future preparation.
- Unlimited PTO for work-life balance.
- Opportunities for growth and advancement.