Solutions Architect

NinjaOne | Solutions Architect | IT software and cybersecurity

Remote In-Country

Full Time

United Kingdom

About the Role

The Strategic Solutions Architect, Endpoint Security is a senior specialist role within EMEA Solutions Engineering, dedicated to Cybersecurity, Endpoint Security, and Advanced Thread Protection across NinjaOne's AV integration portfolio - including SentinelOne, Bitdefender GravityZone, CrowdStrike, and Vulnerability Management. This role blends deep technical authority with cross-functional collaboration: you are the region's go-to expert for Endpoint Security, owning the technical strategy behind AV deals, migrations, and onboarding, while enabling the broader SE and Sales organizations to sell and support these solutions with confidence.

You will operate across the full customer lifecycle - from pre-sales technical validation through onboarding, migration, and post-sales escalation - for the region's highest-complexity Endpoint Security engagements. You will also work closely with Product Management to ensure the roadmap reflects EMEA customer and market realities.

Location - remote, anywhere in the UK; travel required for vendor engagements, trade shows, and prospect/ customer visits

What You’ll be Doing

Serve as the go-to resource for all Endpoint Security-related topics across the EMEA region, for both internal teams and customers
Maintain expert-level understanding SentinelOne, Bitdefender GravityZone, CrowdStrike, and the Vulnerability Importer, including their surrounding technologies and integration points with NinjaOne
Handle intricate customer requirements and custom Endpoint Security integration challenges, providing innovative solutions where standard playbooks fall short
Lead onboarding and advanced training sessions for customers deploying AV solutions, and support escalations tied to high-complexity and post-sales issues
Act as the lead SE for AV deals involving a high number of endpoints or complex security requirements, partnering closely with Sales and Product to drive successful outcomes
Support Product Specialists and Customer Success Managers by running product demonstrations and resolving customer pain points to help bring deals across the finish line
Own the operational follow-through on AV deals, including ensuring customer account provisioning emails are sent accurately and on time
Act as the primary owner for all SentinelOne migration tickets across the region
Serve as the escalation point when another SE is leading an integration and encounters issues - stepping in to guide or directly resolve as needed
Conduct training for Solutions Engineers to ensure the team is confident and effective when speaking with prospects and customers about Endpoint Security
Assess team training needs based on observed gaps or customer feedback, and design and deliver sessions to close them
Share best practices, technical tips, and emerging Endpoint Security trends across the broader SE organization
Partner with Marketing on webinars, trade shows, and talks related to AV and Endpoint Security
Work with Revenue Enablement to shape onboarding and learning paths for security topics
Support the Support organization on recurring AV-related tickets and trends, identifying and escalating product or process gaps proactively
Act as a technology evangelist, communicating the value of NinjaOne's Endpoint Security capabilities to internal and external stakeholders
Other duties as needed

About You

5+ years of experience as a Sales/Solutions Engineer, with demonstrated specialization in Cybersecurity, Endpoint Security, or Advanced Threat Protection
Advanced knowledge of endpoint security vendors and their product offerings (SentinelOne, Bitdefender, CrowdStrike, or comparable platforms)
Proven ability to manage complex, high-endpoint-count AV deals and migrations from pre-sales through onboarding
Strong technical documentation skills; comfortable owning Dojo and product documentation content
High proficiency in building trusted relationships with partners and vendors, with the soft skills to influence both technical and executive stakeholders
Experience conducting training or enablement sessions for peer Sales Engineers or Sales teams
Comfortable operating with autonomy across a fast-evolving product and threat landscape
Ability to travel for trade shows, vendor visits, and prospect/customer meetings
Professional fluency in English required; French proficiency a strong plus given the transition support required for the French market
Bachelor's degree preferred but not required; equivalent work experience considered

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

Our flexible working hours with remote office options enable you to successfully balance your personal life and your job
You are insured through AXA Private Medical Insurance (PMI)
Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life
Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback)
Grow personally and professionally with one of the fastest growing companies
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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Required Skills

technical_documentation

Required Languages

🇬🇧 English

Key competency: Solutions Architect