Assistant Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Summary : 

• Assistant Manager, Retail is responsible for driving the commercial growth and profitability of the company’s retail logistics network. The role oversees retail revenue performance, customer acquisition, network expansion, strategic partnerships, and commercial initiatives across physical retail outlets. This position works closely with Operations, Sales, Marketing, Product, and Finance teams to optimize store productivity, improve customer experience, and develop new revenue opportunities.

• The role also leads commercial planning and performance management by establishing sales targets, KPIs, incentive structures, and growth strategies for the retail network. The Commercial Manager identifies new business opportunities, develops partnerships with merchants and SMEs, expands non-marketplace parcel volume, and ensures each retail location delivers sustainable revenue and volume growth.

• Minimum qualifications: Diploma, with relevant industry experience
• Work experience: More than 2 years of experience working in retail stores
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage
• Proven success in being a team leader of a fully functional team
• Hands-on work experience with a proven track record in reaching and exceeding goals
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions
• Effective verbal communication, with the ability to serve a wide range of customers
• Own transportation required

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