Senior Manager, ezyVet Systems

Title: Senior Manager, ezyVet Systems Location: New York, New York, United States

Location: Remote, US Only

Working Hours: Eastern or Central Time

**Travel required for new practice launches and other onsite support as needed

Who We Are:

Nightingale Veterinary Partners is a fast-growing family of veterinary practices, headquartered in New York City. The organization includes practices in New York, New Jersey, Connecticut, Pennsylvania, Rhode Island, and Massachusetts.

We are building a company focused on clinical excellence, sustainable growth, and long-term value creation. As we continue to grow, we are seeking a Compliance Program Coordinator who wants to play a meaningful role in shaping the organization's future.

Position Overview

Nightingale Veterinary Partners is looking for an experienced ezyVet expert to own the setup, administration, training, and ongoing management of ezyVet across our veterinary hospitals.

This person will be the internal subject matter expert for ezyVet and the primary point of contact across Operations, Finance, IT, and our practice teams. They will build new sites, maintain companywide standards, support integrations, train teams, and help ensure ezyVet is accurate, consistent, and used effectively across the organization.

The right person will understand both ezyVet and veterinary hospital operations, including how system setup impacts workflow, inventory, reporting, pricing, and financial accuracy.

Key Responsibilities:

ezyVet Ownership and Administration

• Own the configuration, administration, and ongoing management of ezyVet across all practices
• Maintain consistent standards for products, services, product groups, templates, tax codes, dispensing fees, user permissions, reporting structures, and other key settings
• Review user access and licensing to ensure access is appropriate and billing is accurate
• Identify and correct inconsistencies across practices
• Serve as the primary escalation point and manage the relationship with ezyVet and IDEXX

New Practice Builds and Launches

• Independently build and configure ezyVet for new Nightingale practices
• Partner with Operations, Finance, IT, and clinical leadership to ensure each site is configured and tested before opening
• Set up scheduling, resources, products, services, pricing, inventory, templates, permissions, and integrations
• Lead ezyVet training for new practice teams and provide onsite launch support
• Complete post launch reviews and make necessary adjustments

Training and Internal Resources

• Develop and maintain role specific training, guides, videos, checklists, and other internal resources
• Provide ongoing education as workflows change or new functionality is introduced
• Identify recurring knowledge gaps and create training or resources to address them

Financial and Operational Accuracy

• Partner with Finance and Operations to ensure ezyVet supports accurate reporting and hospital operations
• Audit key areas including product and service setup, tax codes, dispensing fees, pricing, inventory setup, and costs
• Review monthly inventory reporting and investigate unusual variances or system issues
• Troubleshoot issues affecting invoicing, payments, inventory, revenue, or financial reporting

Integrations and System Improvement

• Own the implementation and ongoing management of ezyVet integrations
• Partner with IT, internal teams, and vendors to test and troubleshoot integrations
• Research and evaluate new ezyVet functionality, integrations, and tools
• Stay current on system updates and recommend changes that improve workflow, consistency, or reporting
• Maintain a clear process for testing, approving, documenting, and communicating system changes

Qualifications:

• Significant hands-on ezyVet experience within a veterinary hospital, veterinary group, or veterinary software environment
• Experience administering ezyVet beyond standard end user functionality
• Experience with new site builds, implementations, conversions, or major system projects
• Strong understanding of veterinary hospital operations, inventory, invoicing, payments, scheduling, and reporting
• Ability to understand how system configuration impacts operational and financial results
• Strong troubleshooting, project management, training, and communication skills
• High attention to detail and ability to work independently across multiple practices and projects
• Willingness to travel for launches and other onsite support as needed

Preferred Experience

• Experience building ezyVet sites from the ground up
• Experience with veterinary inventory and COGS reporting
• Experience managing ezyVet integrations
• Experience supporting both general practice and specialty veterinary hospitals

What We Offer

• The salary range for this role is: $85,000 - $100,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, relevant experience, and competencies.
• Comprehensive medical, dental, and vision coverage
• FSA/HSA
• Paid time off
• 401(k) with a company match
• Paid Parental Leave
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance

Work Environment

This is a remote position based within the United States. Travel will be required as needed for new practice launches and on-going site support.

Come As You Are

We provide equal opportunities for everyone who applies to and works for our company, regardless of
age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.