Senior Product Manager - AI Agent

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

About Spark

Spark is Nexthink's personal IT agent for every employee. Built on the Nexthink Infinity platform, it combines real-time endpoint telemetry, AI-driven diagnostics, and IT-approved automation to resolve issues in seconds, with no queues, no handoffs, and no tickets.

Spark is live and adopted by enterprise customers today, resolving the majority of IT issues at first contact without human escalation. See it for yourself: nexthink.com/platform/spark

#Li-Hybrid

Job Description

We're hiring a Senior Product Manager to own a core area of Spark, from problem definition through measured outcome in production.

You'll join a dedicated Spark product group, where each product manager owns a distinct part of the agent, working alongside the engineering, applied AI, and design specialists who build it. You won't be the only person in the room who understands agentic systems. You'll have peers who have shipped autonomous AI at enterprise scale, and you'll be expected to raise their game as much as they raise yours.

What You'll Do

• Own the strategy, roadmap, and delivery for your area of Spark.
• Work directly with enterprise customers to understand what employees actually experience, not what the ticket data claims they experience.
• Partner daily with engineering, applied AI, and design to ship agent capabilities that are reliable, safe, and observable. Autonomous action on an employee's device is a high-trust operation, so you'll help define the guardrails as much as the features.
• Define how success is measured, and be rigorous about what the data supports and what it doesn't.
• Drive product adoption by understanding user behavior, engagement, and the factors that influence long-term usage and value realization.
• Turn ambiguity into sequenced, defensible priorities, then communicate them clearly enough that engineering, sales engineering, and leadership all reach the same conclusion.
• Confidently defend product decisions and trade-offs using customer insights, business context, and data.
• Partner closely with go-to-market teams to ensure successful launches, positioning, adoption, and customer impact.
• Stay close to the frontier of agentic AI and translate what's newly possible into what we should build next.

Qualifications

Essential

• 5+ years in product management, including enterprise B2B SaaS shipped at scale.
• Experience building and managing customer-facing products (B2B or B2C), rather than internal-only tools.
• Experience shipping products where you have personally participated in evaluation design, strategy, experimentation, and iterative optimization.
• Demonstrated ability to structure ambiguity into clear priorities, and to say no with a reason.
• Fluency with data. You can query it yourself, and you push back when framing outruns evidence.
• Excellent written and spoken English, with the range to move between an engineering standup and an executive pre-read.
• Strong sense of ownership and accountability for product outcomes.
• Experience collaborating with commercial and go-to-market stakeholders to bring products successfully to market.
• Ability to break down complex problems into structured initiatives, milestones, and deliverables.

Nice to have

• Background in ITSM, IT operations, or digital employee experience.
• Experience building or launching AI-powered products.
• Experience taking products or major features from 0 to 1.
• Experience with proactive engagement products such as notifications, campaigns, and nudges, where the hard problem is earning attention without becoming noise.
• Experience with conversational or channel integrations (Teams, ServiceNow, voice).

We know strong candidates rarely tick every box. If you meet most of the essentials, apply.

Why Join Us

• Work on a shipped, differentiated AI product with real enterprise adoption, not a pilot searching for a use case.

• Build autonomous agents on one of the richest real-time endpoint data foundations in the industry.

• A small, senior product group with genuine ownership and short paths to decisions.

• Hybrid working, a global team, and a learning budget.

Nexthink is an equal opportunity employer. We welcome applicants of every background and are happy to adjust the process for accessibility needs. Just tell us what would help.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.