20d 11h ago
UC Support Specialist
New Era Technology·Information Technology
📡Remote In-Country
|United States of America$31 - $33 USD/hr
networkingnetworksvoip
UC Support Specialist
New Era Technology | Information Technology
2 weeks agoRemote In-Country
Full Time
United States of America
$31 - $33 USD/hr
Position:
UC Support Specialist, Tier 1
Company:
New Era Technology
Compensation:
$31.25 - $33.65 USD
Location:
United States
Employment type:
Full-time
Work Arrangement:
Remote
Short Summary:
Join New Era Technology as a UC Support Specialist, Tier 1, where you will deliver high-quality IT technical services, focusing on various hosted environments and Avaya IP Office.
Responsibilities:
- Customer Satisfaction through the delivery of world-class Support Services.
- Optimizing productivity while assigned to customer tickets or projects.
- Problem-solving and resolution of issues and escalating where appropriate.
- Ticket Quality Control and Ticket Management.
- Customer Service including phone, video, and email communication.
- Occasional on-site to nearby customers (less than 15%).
- Participation in process improvement initiatives.
- Documentation skills for customer environments.
Requirement:
- 3-5 years’ experience as a UC Support Specialist, with strong VOIP and Networking skills.
- Advanced technical knowledge of current network hardware, protocols, and internet standards.
- Strong background with ticketing systems and tracking work.
- 2+ years in a customer-facing role, MSP preferred.
- 2+ years working with SaaS products.
Benefits:
- Full Benefits: Medical, Dental, Vision, 401K match.
- 7 company holidays + generous PTO.
UC Support Specialist, Tier 1
Company:
New Era Technology
Compensation:
$31.25 - $33.65 USD
Location:
United States
Employment type:
Full-time
Work Arrangement:
Remote
Short Summary:
Join New Era Technology as a UC Support Specialist, Tier 1, where you will deliver high-quality IT technical services, focusing on various hosted environments and Avaya IP Office.
Responsibilities:
- Customer Satisfaction through the delivery of world-class Support Services.
- Optimizing productivity while assigned to customer tickets or projects.
- Problem-solving and resolution of issues and escalating where appropriate.
- Ticket Quality Control and Ticket Management.
- Customer Service including phone, video, and email communication.
- Occasional on-site to nearby customers (less than 15%).
- Participation in process improvement initiatives.
- Documentation skills for customer environments.
Requirement:
- 3-5 years’ experience as a UC Support Specialist, with strong VOIP and Networking skills.
- Advanced technical knowledge of current network hardware, protocols, and internet standards.
- Strong background with ticketing systems and tracking work.
- 2+ years in a customer-facing role, MSP preferred.
- 2+ years working with SaaS products.
Benefits:
- Full Benefits: Medical, Dental, Vision, 401K match.
- 7 company holidays + generous PTO.
Required Skills
networkingnetworksvoip
Required Languages
🇬🇧 English