Program Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Practice Related Competencies

• With limited direction manages the day-to-day operational and tactical aspects of projects
• Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution
• Ensures customer goals are met and achieve customer satisfaction
• Minimizes our exposure and risk across all projects assigned
• Manages scope and mitigates risk across all projects and the team
• Maintains knowledge and understanding of all relevant networking technology areas
• Possesses a thorough understanding of our service offerings, technical preferences, and technical direction
• Manages day-to-day client interaction and expectations for multiple or large-scale projects
• Anticipates clients’ needs and proposes alternative business solutions
• Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships
• Possesses a knowledge base client’s business, organization, and objectives
• Easily recognizes areas for internal improvement and develops plans for implementation
• Complies with and enforces standard policies and procedures. Provides leadership and direction to all project stakeholders
• Pursues excellence in all aspects of business
  
  

Project Accounting

• Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction.
• Integrates financial data for all projects.
• Compares financial data for practice to that of other practices and seeks ways to maximize revenue
• Analyse profitability, revenue, margins, bill rates and utilization on all projects assigned
• Address escalated billing issues when they arise.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization across all assigned projects
• Sets expectations upward regarding revenue and profitability projections

Business Development

• Identifies partnership opportunities and capitalizes on "add-on" sales opportunities across projects
• Works in conjunction with our sales team to follow up on sales leads within practice
  Grows long-term relationships with clients and capitalizes on equity and partnership opportunities
  
  

Communication

• Serves as key participant in team and client meetings
• Tactfully communicates sensitive information
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual

Teamwork

• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition
• Helps to determine new, creative ways to employ teams on projects and distribute responsibilities
• Works across practice to share lessons learned and best practices

Education and experience

• BA/BS degree with 4-7 years of related experience preferred
• PMI certification preferred or other professional project certification
• Cisco CSE or other networking training or experience preferred
• ITIL Foundation or Six Sigma a plus.
  
  

Skills

• Proficient at use personal computers
• Intermediate level of knowledge required on MS Office products, including but not limited to Outlook, Excel, Word, PowerPoint, Visio, MS Project
• Project Management Information Systems, (PMIS, Sharepoint), develop design and support applications within the PMIS system
• Excellent communication skills both written and verbal
• Prepare and perform customer and or management presentations

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