Network Operations Automation and Reporting Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

 Role: Network Operations Automation and Reporting Engineer

Position Type: Permanent
Location: Bangalore / Hyderabad (Work from office)  

Shift Flexibility: Must be open to working in shifts

 Core Responsibilities

• Manage and track daily operational issues from identification to closure
• Prepare and publish daily status reports covering:

o Open issues / backlog

o Progress updates

o Risks / blockers

• Ensure all updates are accurate, structured, and ready for audit/review
• Perform data validation and reconciliation across multiple data sources
• Analyze issues using data correlation and structured troubleshooting
• Coordinate with technical teams to drive timely resolution
• Maintain clear and consistent documentation of findings and actions

✅ Daily Reporting (Key Requirement – MUST HAVE)

• Own end-to-end daily reporting process
• Generate reports using Excel / dashboards including:

o Issue status

o Aging / SLA tracking

o Trend analysis (daily/weekly)

• Ensure reporting is:

o Consistent (same format daily)

o Accurate (no data gaps/mismatches)

o Actionable (highlights risks and priorities clearly)

• Communicate updates to stakeholders in a clear, concise, professional format

✅ Technical Skills (Tool-Agnostic)

• Strong Excel / data handling skills (pivot tables, lookups, structured sheets)
• Working knowledge of Python or scripting (for automation of reports/tasks)
• Experience handling multiple datasets / CSV / reports from different sources
• In depth Understanding of network architecture and connectivity
• Good hands-on experience with network devices (routers, switches, firewalls)

✅ Analytical Skills

• Ability to identify data inconsistencies and resolve them logically
• Strong problem-solving mindset with structured approach
• Capability to handle incomplete or conflicting data
• Focus on root cause analysis, not just surface-level fixes

✅ Automation & Process Improvement

• Identify repetitive/manual work and automate wherever possible
• Build simple tools/scripts to improve reporting efficiency and accuracy
• Continuously optimize processes for speed, quality, and scalability

✅ Soft Skills

• Strong ownership mindset (takes issue to closure, not just updates status)
• Ability to work in high-pressure daily troubleshooting/reporting environment
• Clear written and verbal communication
• Good stakeholder coordination skills

Interested?

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