On-Site IT Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Olmec, a New Charter company, is looking for an On-Site IT Engineer. This role will be stationed at our client’s office and will be the first point of contact for all IT related issues. This role will be the first point-of-contact for a client based in downtown Houston. You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client’s IT infrastructure. This role requires a proactive individual with excellent problem-solving skills, a customer-focused attitude, attention to detail, and multi-tasking capabilities. You will also be working closely with our larger team of IT professionals who will be available to assist and support you as needed.
This position is 5 days a week in our Houston downtown office with occasional visits to the plant in Pasadena, TX. You will need to commute to these locations.
The work at the plant will require PPE (hard hat, etc) (it will be provided) when traveling to different buildings in the plant. You will be supporting the plant workers laptops/pcs, general onsite support.

Key Responsibilities:

• Provide onsite technical support for Windows desktops, laptops, and other end-user devices at the client’s office.
• Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions.
• Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
• Perform hardware and software installations, configurations, and upgrades.
• Troubleshoot network connectivity issues and assist with basic network administration tasks.
• Maintain accurate documentation of all support activities, including incident reports and resolutions.
• Collaborate with remote support teams and escalate complex issues when necessary.
• Educate end-users on best practices and provide training as needed.
• Ensure timely resolution of all IT issues and provide exceptional customer service.
• Managing and prioritizing issues via a ticketing system.

Skills and Qualifications:

• Proven experience as a Helpdesk Technician or similar technical support role.
• Strong knowledge of Windows desktop operating systems (Windows 10/11).
• Experience with Active Directory administration and troubleshooting.
• Proficiency in supporting Microsoft 365 applications and services.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Familiarity with Connectwise ticketing system or other similar software
• Ability to work independently and manage multiple tasks simultaneously.
• Customer-focused mindset with a dedication to delivering high-quality service.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Compensation:

• Annual compensation starting at $75,000 depending on experience
• Medical, vision, dental insurance benefits
• Responsible time off policy
• 401k with company matching

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.