SIAM Service Integration Lead

NetImpact Strategies has an opportunity for a SIAM Service Integration Lead to coordinate cross-provider IT service delivery, governance, and performance within a federal Service Integration and Management environment as part of a multidisciplinary team supporting a federal customer. The senior leader collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.

Responsibilities

• Lead integrated service coordination across the service desk, application teams, cybersecurity, clinical governance, and other providers.
• Maintain service management plans, responsibility matrices, service catalogs, runbooks, escalation paths, and decision logs.
• Coordinate incident, request, problem, knowledge, change, and continual-improvement processes in approved ServiceNow workflows.
• Ensure each cross-functional case has accountable ownership through verified closure.
• Track inter-provider dependencies, service risks, escalations, and corrective actions.
• Facilitate governance and operational performance reviews while respecting federal approval authorities.
• Use service measures and root cause findings to drive practical improvements and auditable outcomes.

Required Qualifications

• Bachelor’s degree in information technology, business, engineering, or related field; equivalent relevant experience considered.
• 7+ years of IT service management or enterprise service delivery experience, including 3+ years in service integration or operational leadership.
• Demonstrated ITIL-aligned incident, problem, request, knowledge, and change management expertise.
• Experience coordinating multiple vendors, shared services, and technical stakeholders.
• Strong ServiceNow reporting, governance, escalation, and service performance management skills.

Preferred Qualifications

• ITIL 4 Foundation or higher certification.
• ServiceNow Certified System Administrator (CSA), SIAM certification, or PMP.
• Experience supporting federal or healthcare enterprise IT environments.

Location Requirement

Remote (United States). Travel as required for approved program activities; frequency to be confirmed. Travel is subject to project needs and authorization.Federal access requirements: Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

#LI-Remote

At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $150,000-175,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! 

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

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