Delivery Lead - North America

Title: Delivery Lead - North America Location: Dallas, United States

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

We are seeking a Delivery Lead to lead complex Business Support Systems (BSS) transformation and delivery programs within a telecommunications environment. The role is responsible for end-to-end management of large-scale BSS initiatives, including billing, CRM, product catalog, order management, charging, customer lifecycle, and digital channels, working across business and technology teams. You will act as the primary owner of delivery, governance, risk management, and stakeholder alignment, ensuring projects are delivered on time, within budget, and to agreed quality standards.

Responsibilities

• Lead end-to-end delivery of complex telecom BSS programs from initiation to go-live and hypercare
• Manage scope, schedule, budget, resources, and risks across multiple workstreams
• Act as the primary interface between business, IT, vendors, and system integrators
• Oversee delivery of billing, CRM, order management, product catalog, and charging solutions
• Establish and run project governance, executive reporting, and steering committees
• Proactively identify and mitigate delivery risks, dependencies, and issues
• Ensure quality through UAT, cutover planning, and production readiness
• Drive vendor performance and contractual milestone delivery
• Support Agile, hybrid, or waterfall delivery models as required

Skills and Experience

• 8–12+ years of project management experience in telecommunications
• 5+ years delivering large-scale BSS programs
• Proven experience managing system integrators and offshore delivery teams
• Track record of successful billing or CRM transformations is highly preferred
• Strong understanding of telecom BSS architectures and integrations
• Experience with leading BSS platforms (e.g. Amdocs, Netcracker, Ericsson, Oracle, Salesforce, Zuora, etc.)
• Familiarity with OSS/BSS integration points and APIs
• Knowledge of data migration, legacy decommissioning, and cutover planning
• Expert in project planning, financial control, RAID management, and reporting
• Strong command of Agile, Waterfall, and hybrid delivery models
• Excellent executive communication and presentation skills

Education

• A degree in a relative field

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