Project Co-Ordinator

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Project Co-ordinator

Location: Belgrade (On-site)

Role Purpose

The Project Co-ordinator provides structured administrative, planning and operational support to Project Managers and the wider PMO, ensuring deployment projects are delivered on time, within budget and to agreed quality standards. The role acts as a central point of co-ordination between customers, field engineers, Remote Technical Support (RTS), suppliers and internal stakeholders, maintaining accurate project data, tracking progress to plan and proactively highlighting risks and issues.

Key Responsibilities

Project Planning and Scheduling

• Support Project Managers in developing and maintaining project plans, schedules and deployment roll-out calendars.
• Schedule site surveys, installations and engineer visits, ensuring resources, equipment and access arrangements are confirmed in advance.
• Co-ordinate logistics, including hardware shipments, staging and delivery to site in line with the project timeline.
• Track milestones and dependencies, escalating potential delays to the Project Manager at the earliest opportunity.

Stakeholder Communication and Co-ordination

• Act as a day-to-day point of contact for customers, site contacts, field engineers and third-party suppliers.
• Liaise with Remote Technical Support (RTS) and field teams to monitor installation progress and resolve on-site issues.
• Organise project meetings, prepare agendas, record minutes and track actions through to closure.
• Ensure clear, timely and professional communication across all project stakeholders, including local country teams where applicable.

Reporting and Governance

• Maintain accurate and up-to-date project data within the centralised deployment tracking tool (e.g. EPM / ServiceNow PM).
• Produce daily, weekly and monthly progress-to-plan reports, dashboards and KPI summaries for internal and customer audiences.
• Maintain RAID logs (Risks, Assumptions, Issues and Dependencies) and support escalation in line with PMO governance processes.
• Ensure project documentation, including change requests, site sign-offs and completion records, is complete, controlled and auditable.

Commercial and Administrative Support

• Support billing activities by confirming completed work and providing accurate data to finance teams in a timely manner.
• Raise and track purchase orders and monitor supplier invoices against agreed project budgets.
• Assist with project close-down activities, including lessons learned, final reporting and handover to support.
• Contribute to continuous improvement of PMO processes, templates and standard operating procedures.

Skills and Experience

Essential

• Proven experience in a project co-ordination, PMO or operational support role, ideally within IT, technology deployment or field services.
• Strong organisational and planning skills, with the ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills, with confidence engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word and Teams.
• High attention to detail and a commitment to data accuracy.
• Proactive problem-solving approach with the ability to work under pressure and to tight deadlines.

Desirable

• Experience of hardware and software deployments within Retail, Hospitality or Restaurant environments.
• Familiarity with project management and tracking tools such as ServiceNow, EPM, Microsoft Project or Smartsheet.
• Experience working within a multi-country or matrix organisation.
• Additional European language skills (e.g. Italian and Czech).

Key Competencies

• Organisation: Plans and prioritises work effectively to meet deadlines.
• Communication: Conveys information clearly, accurately and professionally.
• Ownership: Takes responsibility for tasks and follows them through to completion.
• Collaboration: Works effectively with cross-functional and geographically dispersed teams.
• Customer Focus: Understands customer requirements and maintains a high standard of service.

Adaptability: Responds positively to changing priorities in a fast-paced environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes