Technical Campaign Manager, Programmatic Sales Operations

NBCUniversal’s Advertising Products & Solutions team is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. The division services both internal and external customers in support of NBCUniversal’s $8B annual advertising business.

The Programmatic Ad Operations team within Business Operations & Services is a close-knit, fast-paced team tasked with executing all programmatic guaranteed and private marketplace deals domestically and globally. The Programmatic Sales Operations Technical Campaign Manager oversees post-launch delivery and troubleshooting for programmatic deals. This involves ensuring campaigns are pacing toward their goals, identifying delivery blockers, and providing actionable recommendations to help clients optimize performance and scale effectively.

The Programmatic Sales Operations team works side-by-side with the planning and sales team to ensure that advertising campaigns run smoothly and exceed client expectations. We are looking for a detail-oriented, technically savvy, problem solver with superior customer service skills and leadership qualities to join our team.

Responsibilities

• Identifying technical issues with bids for guaranteed and non-guaranteed deal types, and working with appropriate cross-functional teams to find a timely resolution
• Lead live troubleshooting calls with clients, alongside Campaign Manager counterpart
• Attend weekly POD meetings to ensure sales, planning, and operations are in lockstep
• Setup regularly cadenced reporting to identify trends amongst creative failures within various ad distributors/ DSPs
• Must seek to gain knowledge within the Programmatic ecosystem to better support our internal and external partners
• Direct interaction with Programmatic Sales Team and Clients to ensure campaign fulfillment
• Advanced knowledge on programmatic deal setup within various SSPs, such as FreeWheel and Google Ad Manager

• Bachelor’s degree is required
• 2+ years of experience in Digital Sales Operations
• Understanding of programmatic advertising ecosystem

Eligibility Requirements

• Must have unrestricted work authorization to work in the United States
• Desire to work in the entertainment media industry, which requires availability during weekends if we are supporting a live event
• Must be 18 years or older

Desired Characteristics

• Excellent client relationship & interpersonal skills
• Prior experience trafficking in DSP and/or SSP
• Interest in DSP nuances a plus
• Fluency in the language of digital media: impressions, CTR, CPMs, eCPMs, etc.
• Keen problem-solving and troubleshooting abilities
• Strong verbal/written communication skills and the ability to prioritize tasks
• Must be self-motivated and able to work independently as well as part of a team
• Must be organized and detail oriented with great attention to accuracy

Additional Requirements

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $70,000 - $90,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.