Product Manager, User Experience

About the role

We are looking for a Product Manager focused on User Experience to support shaping how customers discover, engage with, and enjoy content across Hayu & EMEA Networks DTC product propositions.

Reporting to the Product Director, User Experience, this role looks after the end-to-end customer journey, from onboarding and homepages to search, content discovery, playback, engagement, and retention. You will partner closely with Design, Research, Engineering, Editorial, Marketing, and Data teams to create experiences that delight viewers and drive business outcomes.

Key Responsibilities: 

Customer Experience Strategy

• Manage the experience roadmap across Hayu and Universal+ customer touchpoints.
• Define initiatives that improve engagement, satisfaction, retention, and content consumption.
• Develop a deep understanding of customer needs through data, research, and experimentation.
• Champion customer-centric thinking across all product decisions.

Content Discovery & Engagement

• Improve content discovery through browse, search, recommendations, collections, and editorial experiences.
• Partner with Editorial and Programming teams to create compelling content journeys.
• Drive improvements to how customers find and engage with content.
• Optimise personalisation experiences across both propositions.

Experimentation & Insights

• Establish hypotheses and success metrics for product initiatives.
• Run A/B tests, user studies, usability assessments, and customer research.
• Use quantitative and qualitative insights to inform prioritisation and product decisions.
• Foster a test-and-learn culture within the product team.

Product Delivery

• Collaborate with Design and Engineering to define requirements, user stories, and acceptance criteria.
• Own UX-related backlogs and prioritisation.
• Ensure high-quality implementation and customer outcomes across all supported platforms.
• Align stakeholders around customer problems, opportunities, and solutions.

Basic Requirements: 

• Experience as a Product Manager working on consumer-facing digital products.
• Strong understanding of UX principles, user research, and experimentation practices.
• Experience using analytics and behavioural data to drive product decisions.
• Proven ability to work closely with designers and engineering teams.
• Strong communication and stakeholder management skills.
• Familiarity with streaming, OTT, subscription, or content-driven experiences is desirable.

Desired Characteristics 

• Growth in customer engagement and retention.
• Improved content discovery effectiveness.
• Increased customer satisfaction metrics
• Successful delivery of experimentation programmes.
• Positive impact on viewing, conversion, and retention KPIs.

Media Group Values

Our business values, Teamwork, Trust, Transparency, Test & Learn are the foundation of who we are and how we work. They guide how we show up every day, how we collaborate, how we make decisions and how we represent the Media Group, both inside and outside The Company. When we lean into these values, we create a culture where everyone can thrive, innovate and do their best work.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.