Implementation Associate

Narmi | Financial technology (digital banking software)

1h 19m ago

On-site

Full Time

United States of America

$80k - $90k USD/yr

About Us

Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.

About the Implementation Team:

Narmi’s Implementation Team supports our customers with a best-in-class onboarding experience to the Narmi platform including, but not limited to, end-to-end project management & training on platform usage. We are seeking a dynamic and motivated Project Manager to join our team and play a crucial role in our continued success.

The Role:

We're looking for a customer-obsessed, detail-orientated Implementation Associate to help us deliver best-in-class onboardings for every client financial institution.

Customers are the lifeblood of Narmi, and initial deployment sets the foundation. Delivering seamlessly is central to why banks and credit unions trust us: deployments arrive on time, thoroughly vetted, and fully operational – all tailored to financial institutions with their holistic success on Narmi’s platform as the bottom line.

This role within Delivery is tailored for candidates eager to learn modern digital banking software operations and contribute to implementations. You’ll gain expertise across our integrated digital platform while learning more about community financial institutions and how they leverage Narmi. You will work closely with Project Managers during key phases of delivery while collaborating regularly with our Engineering, Product and Customer Success teams to translate platform feedback into.

What you'll do:

Support Project Managers across critical delivery stages

Partner with Project Managers to execute critical delivery tasks through live deployment
Conduct troubleshooting to validate system settings, integrations, and user flows against client criteria
Track and resolve technical inquiries in partnership with Engineering and Product
Prepare project documentation, testing frameworks, and maintain transparency and accountability across assigned workstreams

Build deep technical expertise in the Narmi platform

Act as a subject matter expert for Narmi products, understanding platform configurations across digital banking and account opening
Conduct troubleshooting to investigate or recreate technical inquiries and assess user impact
Offer best-in-class guidance to financial institution staff regarding system capabilities

Impact an evolving delivery team and digital platform

Identify and advocate for opportunities to improve configurations, testing and overall delivery experience
Lean into AI and other process-enabled tools that extend capacity and ensure Narmi delivers consistent, efficient impact to benefit internal processes and customer results
Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

What you'll bring:

1-2+ years in a customer support, project management, or testing/QA role
A customer-obsessed mindset dedicated to driving client value
Demonstrated thoroughness and accuracy when tackling tasks
Excellent communication skills and comfort in customer-facing contexts
Curiosity to learn technical products and translate deliverables into customer impact
Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
Experience navigating routine ambiguity and taking ownership of customer issues to get them successfully resolved
B.A. or B.S. degree

The expected annual base salary for this role is $80,000 - $90,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.

At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:

High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

Required Languages

🇬🇧 English