KYC Team Lead - EDD/ODD

Title: KYC Team Lead - EDD/ODD Location: Madrid

About the Opportunity

We’re looking for a motivated and experienced Team Lead KYC EDD/ODD to oversee our Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD) teams across French and Italian Markets.

This role is ideal for a hands-on leader with strong compliance expertise who’s passionate about developing people, optimizing processes, and ensuring regulatory excellence. You’ll play a key role in strengthening our KYC framework, driving operational performance, and ensuring the highest standards of quality and compliance across both markets.

Working closely with our KYC Leadership Team, you’ll ensure consistent execution of policies, continuous improvement of due diligence processes, and effective collaboration across departments and markets.

In This Role, You Will

• Lead the EDD and ODD Teams: Manage and mentor specialists, ensuring strong performance, engagement, and development.
• Ensure Compliance & Quality: Oversee high-risk case reviews, quality checks, and escalations to maintain full compliance with regulatory and internal standards.
• Optimize Processes: Identify and implement process improvements to enhance efficiency, accuracy, and automation opportunities.
• Collaborate Cross-Market: Work with other team leads and stakeholders to align on strategy, key priorities, and resource planning.
• Drive Audit & Regulatory Readiness: Ensure documentation, procedures, and controls meet audit and regulatory expectations.
• Support Vendor Collaboration: Partner with external providers to ensure consistent quality and timely completion of cases.
• Contribute to Strategic Projects: Participate in cross-functional initiatives to scale operations and enhance customer experience.
• Foster a Culture of Ownership: Promote accountability, collaboration, and innovation across the teams.
• Forecasting and KPI/SLA management: Create forecasting plans to estimate the resource requirements to efficiently manage SLAs and KPIs

Leadership Capabilities

As a Team Lead, you will demonstrate:

• Strategic Thinking: Setting clear team goals aligned with organizational objectives and anticipating future challenges.
• Effective Decision-Making: Analyzing complex situations to make informed, timely, and balanced decisions.
• Change Leadership: Guiding teams through transitions with clarity, empathy, and a solutions-driven approach.
• Team Development: Coaching and mentoring individuals to build a high-performing, motivated, and accountable team.
• Audit & Data-Driven Leadership: Leading audits effectively, implementing improvements, and leveraging data insights to drive decisions and planning.
• Collaboration & Stakeholder Engagement: Building strong cross-functional relationships and ensuring alignment across teams and markets.

What You Need to Be Successful

Background:

• Bachelor’s degree in Business, Finance, Law, or a related field.
• 5+ years of Proven experience in KYC, EDD/ODD, or Financial Crime Compliance.
• Previous leadership experience in a regulated financial environment and across multiple geographies and/or functions.

Skills & Competencies:

• Deep understanding of KYC and EDD/ODD frameworks, ideally within EU jurisdictions. Having French and Italian market experience is an added advantage.
• Excellent leadership and people management skills with a focus on growth and performance.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Proficiency with tools such as JIRA, Confluence, Metabase, and Excel.
• Excellent communication in English
• Proficiency in Italian/French is a plus.
• Ability to prioritize, collaborate, and drive results in a fast-paced environment.
• Demonstrated ability to manage projects, drive change, and implement process improvements.
• Ability to manage team performance through SLA and KPI management

At N26, you’ll be part of a forward-thinking, multicultural environment where innovation and compliance go hand in hand. You’ll lead impactful work that safeguards our customers and helps shape the future of compliant digital banking across Europe.

If you’re passionate about leadership, compliance, and operational excellence, we’d love to hear from you.

Apply today and help us build a safer, smarter banking experience.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

Visit our website to learn more about Diversity, Equity, & Inclusion at N26