Middle Specialist - Inside Sales

Responisbilities:

• This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
• Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
• Initiates proactive customer engagement across digital channels to progress opportunities, renewals, and expansions.
• Develops territory and account contact plans that optimize outreach cadence and follow-up activities within assigned accounts.
• Conducts pre- and post-interaction research to define objectives, anticipate customer needs, and document next actions.
• Negotiates commercial terms within established policy and coordinates required quoting and contract documentation for activation.
• Coordinates account program activities and solution adoption milestones with cross-functional partners to support realized value.
• Monitors product availability, service signals, and customer feedback to identify risks early and escalate issues through defined channels.
• Maintains accurate CRM and reporting records to strengthen pipeline visibility, forecasting reliability, and audit readiness.

Education:

• Bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience required.

Experience:

• 2+ years of experience in inside sales, sales support, account management, business development, or a related field required.
• Certified Inside Sales Professional (CISP) (AA-ISP) or equivalent preferred. Certified Strategic Account Manager (CSAM) or equivalent certification preferred.

Skills and knowledge:

• Working knowledge of business administration, sales, and marketing fundamentals.
• Knowledge of remote selling motions across phone, video, and digital channels.
• Ability to apply consultative selling and value-based messaging to customer needs.
• Ability to develop and maintain long-term customer partnerships within assigned accounts.
• Knowledge of contract concepts, pricing structures, and compliance expectations.
• Ability to negotiate commercial terms within defined policies and guardrails.
• Ability to conduct pre-call research, account planning, and post-call follow-up actions.
• Ability to identify and qualify opportunities and progress them through close and renewal.
• Ability to analyze sales activity, profitability, and performance data to prioritize actions.
• Working knowledge of CRM and sales tools for pipeline, activity, and forecasting visibility.
• Ability to coordinate onboarding, program implementation, and adoption activities across stakeholders.
• Knowledge of product/solution positioning, access pathways, and launch coordination practices.
• Working knowledge of institutional healthcare and/or commodity product sales environments.
• Ability to document customer interactions and maintain accurate commercial records.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Affiliated Companies

Affiliated Companies: JM Blanco