CRM Product Line Orchestrator (Associate Director)

Job Description

Responsibilities

• Support end-to-end orchestration of Veeva CRM implementations, ensuring alignment across product, delivery, and business teams
• Develop and maintain integrated project plans, timelines, and milestones across dependent systems
• Coordinate cross-functional teams including Product Owners, developers, QA, integration teams, and external vendors
• Provide regular status reporting to stakeholders and leadership, including progress, risks, dependencies, and key decisions
• Identify and manage risks, issues, and dependencies, proactively driving resolution and escalation as needed
• Ensure delivery adheres to Agile or hybrid methodologies, supporting sprint planning, backlog refinement, and release coordination
• Partner with Product Owners to ensure backlog priorities align with delivery timelines and business objectives
• Track and manage key deliverables including requirements, design artifacts, testing milestones, and deployment readiness
• Ensure appropriate documentation and communication across all phases of delivery
• Support post-go-live stabilization, enhancements planning, and continuous improvement efforts

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; equivalent experience may also be considered
• 7+ years of experience in project management, business analysis, systems analysis, or technical analysis roles
• Experience driving status reporting, executive communications, and stakeholder alignment
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid)
• Experience coordinating across multiple IT domains (e.g., application development, integrations, data, infrastructure)
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Experience identifying and managing risks, issues, and dependencies
• Experience with delivery tools such as JIRA, Confluence, Smartsheet, or similar

Preferred

• Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities
• Knowledge of CRM tools, preferably Veeva CRM

Our Offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Pension and health (Canadian Medical) contributions
• Internal reward system plus referral program
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs
• Up-to-date laptop and iPhone, parking in the garage, showers, refreshments
• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!
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The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via

Additional location(s) Compensation Information:

Required Skills:

Application Development, Atlassian Confluence, Atlassian JIRA, Business Analysis, Data Development, Executive Communications, Infrastructure Development, Integration Development, IT Systems Analysis, Prioritization, Project Management, Risk Management, Scrum (Agile), Smartsheet, Stakeholder Alignment, Status Reporting, Technical Analysis, Time Management, Waterfall Model

Preferred Skills:

Health Care, Pharmaceutical Industry, Regulated Industries, Veeva CRM

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Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Yes

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

11/6/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.