Associate Director Process & Systems Steward, V&I Operations (AD, PS)

Job Description

The Associate Director Process and Systems Steward, V&I Operations, Process and Systems (AD, PS) is a role within Global Medical and Value Capabilities (GMVC) in Value and Implementation (V&I) that reports directly to the Director, V&I Operations, Process and Systems Lead. The AD, PS is an integral member of the V&I GMVC Operations team serving as a subject matter expert around Process and Systems and is held accountable for assisting and driving execution of the Medical Operations vision.

The AD, PS participates in several of the following core V&I global initiatives and assumes varying degrees of project leadership: 1) accountable for the end-to-end stewardship of key Value and Implementation (V&I) processes that promote operational efficiencies and achievement of V&I priorities and objectives 2) partners with business stakeholders, process owners, other Global Medical and Value Capabilities (GMVC) functions, Our Company Information Technology (IT), and external vendors/partners to enable effective and innovative business processes that are supported by quality systems, and 3) accountable for overall global process and system oversight and ensuring that processes, metadata, and systems are consistently defined and deployed across all colleagues in Value and Implementation for all therapeutic areas, including tight collaboration with or direct management of Process and Systems Coordinators to accomplish the end-to-end objectives. The AD, PS possesses strong communication and collaboration skills and the ability to execute innovative ways of working within a complex matrix environment. 

Responsibilities and Primary Activities

Leadership

• Understands the mission and vision of V&I as a science-driven and patient-committed organization

• Attends GMVC Operations Leadership Team meetings, as appropriate, as delegate for the Director, Process and Systems

• Stays current with key initiatives across GMVC Operations and exhibits a high degree of collaboration with colleagues to ensure alignment across the broader organization

• Exhibits deep subject matter expertise and strong business acumen

Process and Systems

• Serves as Process & System Steward for multiple processes and systems leveraged by GMVC as assigned

• Successfully partners within V&I and across business functions and therapy areas to make effective business process decisions

• Solves complex problems with efficient solutions and escalates risks and issues as appropriate

• Collaborates and leads workshops with global stakeholders to effectively design business processes and translate them into high-level systems objectives

• Is a key partner in the evaluation and selection of systems technology, partnering with IT

• Fosters effective cross-functional collaboration and learns on the fly while understanding and solving new problems

• Maintains up-to-date process and system documentation that is easily consumable per team standards 

• Participates in cross-divisional governance meetings (as needed) to ensure alignment across system users for configuration changes and release management

• Plays a key role in process and systems governance to inform V&I priorities and maintain the Road Map of Initiatives to inform process and system-related activities and timing

• Partners with other V&I Operations teams to drive global process improvement projects and develop implementation plans for global rollout of process and systems

• Ensures appropriate creation and updating of training and maintenance reference guides and/or training documents on both the process and the applicable system

• Adheres to the compliance and regulatory procedures, working closely with Global Compliance and Legal

• Responds and complies with any program investigations, audits, or assessments working closely with GMVC Standards Director on the control plan and any audits of the process

• Ensures efforts and priorities align to overall GMVC Strategic Initiatives while focusing on efficient, effective process execution

• Monitors and evaluates process changes to ensure benefits/objectives are being met and are measurable

 

Required Minimum Qualifications, Skills, & Experience:

• Bachelor’s degree in life sciences, business, or healthcare + 5 years of relevant Medical Affairs experience (e.g., Process and Systems, V&I GMVC Operations)

• Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design and execution

• Expertise leading process and systems workshops, interviews, and other methodologies to inform effective, efficient, new, and updated processes and systems

• Attention to detail, excellent communication skills, and the ability to work independently, escalating risks and issues as appropriate

• Demonstrated success in a fast-paced environment, with the ability to learn on the fly while understanding and solving new problems that require a high level of independent judgement and initiative

• Ability to identify the most efficient and effective way to implement new services

• Proven ability to innovate and think non-traditionally

• Strong business acumen with the ability to judge whether ideas are likely to lead to compliant and value-adding customer solutions

• Deep understanding of the environment, evolution, and global nature of Medical Affairs

• Strong personal integrity and high ethical standards

• Ability to organize, prioritize, and work effectively in a constantly changing, ambiguous environment

• Detail-oriented nature

• Experience as a member in cross-functional, global initiatives in a complex matrix

• Strong decision-making, problem-solving, and analytical skills, with ability to innovate with practical solutions for complex issues

Required Skills:

Business Acumen, Compliance Governance, Global Coordination, Medical Affairs, Medical Knowledge, Medical Operations, Meeting Management, Process Implementations, Project Leadership, Standard Operating Procedure (SOP) Management

Preferred Skills:

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The salary range for this role is

$156,900.00 - $247,000.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

09/6/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.