Associate, Employee Experience and Employee Listening - Remote US

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Qualifications:

• Education: Bachelor's degree required. 

• Experience: Minimum 3 years of related experience in employee engagement/employee experience or equivalent combination of education and related experience required. 

• Excellent communication, stakeholder management, and project management skills. 

• Experience with ServiceNow, Qualtrics, and virtual collaboration tools (e.g., MS Teams). 

• Demonstrates professionalism, executive presence, situational adaptability, and ability to influence and persuade others; must display tact and diplomacy in difficult or sensitive situations.  

• Can handle multiple priorities, effectively analyze problems, manage ambiguity, and recommend appropriate solutions in a fast-paced, rapidly shifting, multi-stakeholder environment.  

• Has the ability to work effectively and collaboratively as part of a virtual team.  

• Has operational flexibility to meet sudden and unpredictable business needs, willingness to work outside standard established business hours.  

• Travel: May require up to 10% business travel. 

REQUIRED SKILLS: Client Consulting; Stakeholder Relationship Management; Adaptability; Solutioning; Data-Driven Decision Making; Cross-Functional Collaboration; Learning Quickly; Stakeholder Influence; Project Prioritization; Resource Prioritization 
Seeking a strategic, people-centered Associate, Employee Experience (EX) and Employee Listening to help enhance the employee journey at the American Red Cross. This role supports the design, implementation, and continuous improvement of employee experience and listening initiatives that strengthen engagement and organizational culture through data-driven insights. Reporting to the Manager, Talent and Organizational Development, the Associate partners with HR colleagues and business stakeholders to execute employee experience survey programs and may also support talent planning, performance management, organizational development, and change management initiatives. 
The ideal candidate is a proactive, analytical professional with strong project management skills and experience leveraging employee listening and lifecycle surveys (e.g., candidate, onboarding, engagement, and exit surveys) to drive meaningful improvements in the employee experience. 
This position is 100% virtual and can be performed anywhere in the United States, with a preference for candidates who can work primarily on an East Coast schedule.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 
    Execute the organization's employee experience survey program, including planning, coordinating, and administering multiple employee surveys annually; manage project plans, communications, reporting, and program updates. 
    Support the design, implementation, and administration of employee lifecycle surveys and employee listening initiatives. 
    Contribute to the development and evolution of the organization's employee experience strategy. 
    Monitor and evaluate survey platform (i.e., Qualtrics) feature releases to assess upcoming capabilities, identify opportunities for adoption, and inform product roadmap and enhancement planning. 
    Identify and implement opportunities to increase employee awareness, participation, and engagement in employee listening programs. 
    Develop and maintain dashboards, reports, and metrics that measure employee engagement and experience, translating data into meaningful insights and actionable recommendations. 
    Leverage employee feedback, workforce metrics, and organizational data to identify opportunities related to retention, turnover, development, engagement, inclusion, culture, and overall employee experience. 
    Utilize data-driven insights to recommend and implement process improvements, operational efficiencies, and program enhancements. 
    Develop and execute change management and communication plans to support the implementation and adoption of new programs, initiatives, and processes. 
    Support talent management activities, including performance management, talent assessments, succession planning, and talent review processes, as needed. 
    Build and maintain effective partnerships with internal stakeholders, providing consultative support and delivering high-quality professional services. 
    Demonstrate the ability to navigate complexity and ambiguity, manage competing priorities, communicate effectively across all organizational levels, and drive results through continuous improvement. 
    Maintain confidentiality and adhere to organizational policies and procedures while consistently demonstrating integrity, professionalism, and ethical conduct.

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