System Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

System Manager

Job Description

Duties of the System Manager in this EMEA area of operations include the following:

• Provide periodic technical assistance for all aspects of Motorola ASTRO 25 ELMR system capabilities including, but not limited to ASTRO 25 technology, Project 25 technology, Advanced Encryption Standard (AES) encryption knowledge, capacity management, Over-The-Air- Rekeying (OTAR) operations, dispatch console systems operations, Project 25 subscriber radios, system fleet-mapping, historical/system/patching reports, and applicable database operations.
• Provide primary maintenance/patching support for ELMR Zone core equipment including servers, network switches, routers, work stations, and storage devices including coordinating reboots.
• Coordinate and complete all MSI Technical Notification (MTN) applications with the GSP configuration manager, lead USAF engineer, and field service manager.
• Track and assist with system integrations and/or modifications from the Master Site. Provide support for remote site work (i.e. discoveries, core updates etc) and ensure all efforts are validated, alarms cleared, and fully tested for functionality by the remote field teams.
• Perform planned maintenance on the system as required.
• Ensure backups of critical servers are sent to and received by Backup and Recovery (BAR) servers. 
• Facilitate the Risk Management Framework (RMF) cybersecurity accreditation by assisting Cybersecurity Engineers gather system information and remediate vulnerabilities.
• Participate in cybersecurity planning meetings.
• Provide updates for the existing System Authorization Boundary Topology diagram and other engineering documents (network diagram, rack elevations, metadata, etc.) to the USAF system engineer.
• Identify, validate, and track all hardware changes for cases worked ensuring case notes include the Motorola and third party (if applicable) model/part number, serial number and IUID number.
• Maintain/program/optimize/troubleshoot/repair radio repeaters, dispatch/communications consoles required to support both trunked and conventional LMR systems.
• Provide first level troubleshooting and case management on a daily basis (business days only) including tracking the cases, reviewing the daily case reports, following up on those cases and ensuring that case notes are detailed and sufficient for sustainment reporting requirements.
• Provide administrative reports in direct support of recurring and non­ recurring contracts as well as one time reports required by management and/or the Program Manager, Quality Manager, or Configuration Manager.
• Any other tasks or responsibilities assigned by the Field Service Manager or Program Manager.

Basic Requirements

Key Skills and Qualifications of the Zone Core Technician:

• Certified technician or equivalent qualification in the area of industrial engineering.
• Minimum of 9+ years experience working in Cybersecurity and/or IT System Administration field.
• Strong knowledge with Motorola Solutions P25 Trunking Network Systems.
• Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide (directly or indirectly) appropriate technical support.
• Ability to successfully pass background screening and fulfill eligibility criteria required for international defense and public safety programs.

Solid Skills and Abilities:

• Solid working knowledge of Motorola radio systems and their application by customers
• Must possess strong interpersonal and communication skills; both spoken and written English language.
• Sound judgment and decision making abilities.
• Effective problem solving skills.
• Able to exercise flexibility as situations warrant.
• Works well in a team environment.

Specific Skills and Abilities:

• In possession of Security+ and one or more of the following: A+ CE, CCNA-Security, CND, Network+ CE, SSCP certifications. Higher certifications such as CySA+, GICSP, GSEC, CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP will satisfy this requirement.
• Solid working knowledge of Radio Frequency (RF) theory.
• Ability to use MS applications, Google email, & software tools.
• Excellent knowledge & demonstration of hardware and software tools available for both Radio Frequency (RF) and Networking equipment.
• A condition of continued employment with Motorola is the candidate's ability to receive a security clearance from the U.S. Government and retain certifications required for the position being hired.
• Required to complete standard form 86 questionnaire for national security positions.
• At least 3 years of Radio Frequency (RF) experience & at least 2 + years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted.
• EU drivers license or authorization to legally drive in host country; and must be willing to travel up to 25%.

Diversity & Inclusion 

At Motorola Solutions we are proud of the diversity of our people. Motorola Solutions is committed to providing equal employment opportunities and is a proud sponsor of Females in Information Technology & Telecommunications.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.