Senior Analyst, Operations Excellence (US Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Centralized Managed Support Operations team is dedicated to "Solving for safer" by driving continuous improvement across our global service delivery networks. We analyze operational data to streamline workflows, enhance customer support systems, and empower leadership with actionable insight.

Job Description

As an Operations Excellence Analyst, you will play a pivotal role in dissecting complex operational challenges to determine root causes across people, processes, and tools. Operating at the intersection of business intelligence and strategy, you will turn data into persuasive visualizations that guide decision-making for executive leadership. In this role, you will work in a people-first culture where critical thinking and continuous improvement drive real-world outcomes. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.

Key Responsibilities:

Issue Analysis & Process Improvement

• Evaluate operational challenges holistically to determine if root causes stem from people, processes, or tools
• Conduct comprehensive data analysis to uncover underlying patterns, trends, and operational inefficiencies

Data Visualization & Strategic Reporting

• Respond to executive inquiries by delivering data-driven insights into operational performance and customer escalations
• Translate complex data into clean, graphic-rich slide decks and dashboards using Tableau that pass the "blink test" for operational leadership
• Offer strategic recommendations to cross-functional teams to optimize workflows, increase productivity, and meet business goals

Tool Optimization & Cross-Functional Alignment

• Assess existing systems and recommend tool enhancements to streamline service delivery operations
• Collaborate with Business Operations teams to prioritize high-impact initiatives and refine performance dashboards

Job Requirements:

Technical Expertise

• Data Visualization & Analytics using Tableau to build, maintain, and extract data, paired with advanced proficiency in slide deck design (PowerPoint or Google Slides)
• ITSM Systems Knowledge to analyze call, case, and ticket data across tools such as Salesforce, ServiceNow, or Purecloud
• ITIL Framework understanding to apply operational best practices and metrics to service management

Professional Experience

• Executive Communication demonstrated through a track record of tailoring persuasive, logically sound presentations for technical and non-technical stakeholders
• Root Cause Analysis utilizing structured problem-solving methodologies to dissect complex information and deliver actionable recommendations

Preferred Qualifications

• Familiarity with constructive dissatisfaction frameworks or continuous improvement methodologies (e.g., Lean, Six Sigma)

Target Base Salary Range: $85,000-$95,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelor’s Degree OR 5+ years of applicable experience in data analysis, operational reporting, or process optimization.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.