Senior Business Systems Analyst

Job Title: Senior Business Systems Analyst

FLSA Classification: Exempt / Non-Exempt

Revision Date:  11/06/2026

Role Type: Remote

About Mosai

Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at​

Position Summary

The Senior Business Systems Analyst partners closely with Sales, Marketing, Customer Success, Finance, and HR to design, administer, and enhance core business applications that support end-to-end business operations, including Go-To-Market and Quote-to-Cash activities. This role contributes to business process design, requirements definition, and system configuration for enterprise platforms such as Salesforce, HubSpot, and NetSuite, and plays a critical role in delivering scalable, well-integrated solutions across the application landscape.

This position serves as a trusted advisor to business leaders and subject matter experts by identifying improvement opportunities, translating business needs into effective system solutions, and ensuring day-to-day system health, usability, and adoption across supported platforms. Brings a continuous-improvement mindset to the role, using automation and AI tools to help teams work more efficiently and get the most value from their systems.

Job Duties

Business Analysis & Process Enablement

• Facilitate business process assessments and improvement initiatives across customer-facing, revenue-supporting, and finance-related functions, with a focus on efficiency, automation, scalability, and data quality
• Develop clear, high-quality business requirements, functional specifications, and support documentation that accurately capture business intent.

Business Systems Administration & Execution

• Configure and maintain workflows, automation, permissions, data standards, and system integrations to support day-to-day business needs. Using Claude Co-Work, MCP’s and additional A.I. tools to perform and automate this work.

Data, Reporting & Operational Insights

• Analyze Jira reports and dashboards that show how well the Business Systems team is meeting its support SLAs to the business.
• Support the development and maintenance of reports, dashboards, and other business data solutions that align data assets with functional business needs.
• Partner with stakeholders to define operational KPIs and reporting.

Project Delivery, Testing & Partner Support

• Manage assigned projects from intake through kickoff, delivery, go-live, and post-launch adoption, owning scope, schedule, status, and stakeholder communication.
• Facilitate and participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), including test case development, coordination with business users, issue triage, and validation of outcomes against business requirements

Minimum Requirements

• Salesforce CRM: Hands-on experience with Salesforce CRM (Sales Cloud) in an analyst, project, or power-user capacity, including a working knowledge of objects and fields, workflows and automation. Administrator experience is required. Salesforce Administrator certification desired; Platform Developer preferred.
• ERP: Experience supporting an ERP system (NetSuite, or comparable platforms such as Oracle, SAP, or Microsoft Dynamics), with an understanding of order management, billing, accounts receivable, and revenue recognition.
• Quote-to-Cash / Lead-to-Cash: Strong understanding of SaaS business operations and the end-to-end quote-to-cash or lead-to-cash process, including how data flows between Marketing Platforms, CRM, CPQ, billing, and ERP. Experience managing a CPQ application is preferred.
• Communication: Exceptional written and verbal communication, facilitation, and stakeholder management skills, with a proven ability to communicate with executives, business users, and technical teams.
• Project management: Proven track record delivering business systems or software implementation projects from kickoff to go-live, with working knowledge of Agile/Scrum and traditional waterfall methodologies, risk management, and status reporting.
• 6+years of experience as a Business Analyst, Business Systems Analyst supporting GTM, revenue, or finance systems.
• Requirements: Skilled in eliciting and documenting requirements, writing user stories, and producing functional specifications and process maps; adept at using AI to draft concise requirements without unnecessary verbosity.
• Facilitation: Strong facilitation skills, with experience leading requirements workshops and cross-functional meetings with stakeholders at multiple levels.
• Testing: Hands-on experience with system integration testing (SIT) and User Acceptance Testing (UAT) practices, including test planning and validation.
• Data: Strong analytical skills and proficiency in Excel, with experience interpreting data to build reports and dashboards; SQL knowledge is helpful.

Physical Demands of Our Work Environment

This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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