16d 19h ago
Brokerage Services Support Specialist
Moomoo·Finance
🏢On-site
|Riyadh, Saudi ArabiaBrokerage Services Support Specialist
Moomoo | Finance
2 weeks agoOn-site
Full Time
Saudi Arabia, Riyadh
Position:
Brokerage Services Support Specialist
Company:
Moomoo
Location:
Saudi Arabia, Riyadh
Employment type:
Full time
Work Arrangement:
On-site
Short Summary:
Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.
Responsibilities:
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email, and live chat.
- Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features.
- Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
- Assist customers/clients with trading account registration and verification processes.
- Provide consultation services on trading platform, tools, and features, addressing any technical or operational issues.
- Resolve customer/clients’ concerns and questions promptly and professionally.
- Assist in handling and resolving customer complaint cases escalated from frontline channels.
- Responsible for proper recording, filing, and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases, and training materials.
- Perform other ad-hoc duties as assigned.
Requirement:
- Bachelor’s degree or above (fresh graduates with strong internship experience in finance are encouraged to apply) or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center.
- Proven working experience in the related field is preferred, especially in call center, sales support, technical support, online trading, and/or stockbroking industry.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations, and investment products are advantageous.
- Language proficiency in Arabic is a must, while English/Mandarin is advantageous.
- Excellent communication and interpersonal skills with a certain level of customer service knowledge.
- Able to work under pressure and manage multiple customer/client inquiries simultaneously.
- Able to work according to assigned shifts, including evening, night, and weekend shifts.
Benefits:
- Paid Time Off
- Training & Development
- Performance Bonus
Brokerage Services Support Specialist
Company:
Moomoo
Location:
Saudi Arabia, Riyadh
Employment type:
Full time
Work Arrangement:
On-site
Short Summary:
Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.
Responsibilities:
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email, and live chat.
- Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features.
- Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
- Assist customers/clients with trading account registration and verification processes.
- Provide consultation services on trading platform, tools, and features, addressing any technical or operational issues.
- Resolve customer/clients’ concerns and questions promptly and professionally.
- Assist in handling and resolving customer complaint cases escalated from frontline channels.
- Responsible for proper recording, filing, and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases, and training materials.
- Perform other ad-hoc duties as assigned.
Requirement:
- Bachelor’s degree or above (fresh graduates with strong internship experience in finance are encouraged to apply) or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center.
- Proven working experience in the related field is preferred, especially in call center, sales support, technical support, online trading, and/or stockbroking industry.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations, and investment products are advantageous.
- Language proficiency in Arabic is a must, while English/Mandarin is advantageous.
- Excellent communication and interpersonal skills with a certain level of customer service knowledge.
- Able to work under pressure and manage multiple customer/client inquiries simultaneously.
- Able to work according to assigned shifts, including evening, night, and weekend shifts.
Benefits:
- Paid Time Off
- Training & Development
- Performance Bonus
Required Languages
🇦🇷 Arabic, 🇬🇧 English