Product Director - External Experience

Title: Product Director - External Experience Location: London

London

Full-time

In office 4 days/week

• Do you have a background in building and selling B2B products that drive revenue?
• Do you want to lead the converged customer portal that brings together our business payments, accounts payable and travel portals?
• Do you want to lay the foundation for a successful high-tech product leadership career?

Who We Are

Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability, built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we're trusted by over 6,000 businesses from fast-growing SMEs to global enterprises.

We automate how money moves into and out of a business (payroll, supplier payments, spend management and payment collection) through a single platform, connected to the accounting and payroll systems finance teams already use, and underpinned by principal memberships of Visa and Mastercard and direct access to central bank infrastructure.

As a regulated payments provider with over a decade of experience, we're the platform finance teams trust to run mission-critical operations. Modulr is backed by PayPal, FIS, General Atlantic, Blenheim Chalcot, Frog Capital and Highland Europe, with over 400 employees across London, Edinburgh, Amsterdam and Mumbai.

Find out more about us on our website.

What You’ll Do

• Set the product strategy and roadmap for Money Movement, Accounts and Cards, Onboarding and Identity, Data and Reporting, and Workflows and Verticals, with single-owner accountability for the converged portal, where vertical differences are delivered through configuration rather than code.
• Own revenue, adoption and retention for our external products, working with Finance on pricing and driving the conversion of new B2B customers and expansion of existing ones.
• Turn B2B customer and prospect insight into a prioritised roadmap and build the business case for each feature covering revenue, activation, retention and cost to serve. Within 12 months, the converged portal is live for its first vertical and revenue is tracking to plan.
• Work with the Portal, Pay, Card and Trust engineering squadlets and their Engineering Managers on delivery and sequencing, and package products for SME and enterprise customers with Sales, Commercial and Finance.
• Agree success measures for each product area and report them to the executive team.
• Lead, coach and develop the product managers in your area.
• Work closely with the Product Directors for Partners and API and Internal Experience.

Who You Are

What you’ll need

• 7 or more years in product management, including at least 3 in a senior or director role in B2B payments, fintech, banking or B2B software.
• Proven experience building and selling products to businesses of all sizes, including how B2B buyers evaluate, procure and onboard.
• A track record of owning revenue or P&L outcomes for a product line, making commercial trade-offs explicit.
• Experience running a multi-user portal or self-serve product with admin, approver and end-user roles, and working knowledge of payments flows and regulated controls including onboarding, identity and compliance.
• Hands-on experience using AI to improve product discovery, decisions or delivery, with sound judgement on where it fits in a regulated financial services business.

Nice to haves

• Embedded finance, banking-as-a-service or partner-led distribution.
• Vertical products in travel, lending, payroll or marketplaces.
• Product operating models in scaled-up organisations.

What We Offer You

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities – Our two-day onboarding programme, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.
• Company-Wide Events – Participate in collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.