Senior Product Manager I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Product Manager I to join our team. In this role, you will guide the success of a product by setting the product vision and strategy, defining the roadmap, and working with cross-functional teams to deliver solutions that meet customer and business needs.

This is an opportunity to have a direct impact on product performance, customer experience, and business growth by using data, customer insights, and market research to prioritize opportunities and shape product strategy.

We're looking for a customer-focused and analytical product professional who can work across teams, manage competing priorities, and lead through influence.

You will...

Product Vision and Strategy

• Owns accountability for the overall team and product success.
• Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders. Defines business value & OKRs (Objectives & Key Results).
• Develops and communicates a clear product strategy to achieve product vision.
• Defines and executes product roadmap aligned with business objectives and customer needs.
• Defines key performance indicators (KPIs) and metrics to track product performance against strategic goals. Uses data to make informed decisions and adjustments to the product strategy.

Performance Measurement, Outcome Identification, Reporting, & Communications

• Utilizes data analytics tools and platforms to analyze product performance and user behavior.
• Generates insights and recommendations to optimize product features, user acquisition, and engagement.
• Defines success metrics to measure feature effectiveness.
• Engages with stakeholders to gather requirements, communicate product progress, and ensure stakeholder needs are met within the product roadmap.
• Analyzes performance data to make informed decisions about product enhancements, feature prioritization, and roadmap adjustments.
• Monitors product performance post-launch and iterates based on user feedback.

Customer Advocacy, User and Market Research

• Maintains deep understanding of the competitive landscape and the needs of the target market and uses this knowledge to inform product development decisions.
• Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap.
• Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research.
• Leads and designs user research studies.
• Applies user research results.
• Uses insights to inform product vison and strategy.

User-Centered Design

• Supports the development of user Personas based on market research and customer feedback.
• Champions user-centered design approach, collaborating with design teams to create intuitive and seamless user experiences.
• Serves as the voice of the customer within the organization, ensuring that customer insights and feedback directly influence product development and strategy.

Solution Ideation

• Works with the team to find best solution option based on tradeoffs.

Requirements Gathering and Backlog Refinement

• Creates and maintains product backlog, including epics and feature level decomposition for sprint planning.
• Prioritizes epics and features from backlog to be delivered.
• Obtains agreement from applicable stakeholders on schedule, time management and resource plans, and negotiate changes/adjust project plans as needed and communicate to impacted teams.

Prioritization & Road mapping

• Maintains full responsibility for determining timing of and prioritization of user problems to solve; Empowered to re-prioritize.
• Crafts and manages the product roadmap, balancing short-term deliverables with the long-term vision.
• Collaborates with stakeholders to prioritize features, manage expectations, and adjust the roadmap based on feedback and market changes.
• Collaborates with product development team, including product owners, developers, designers, and other stakeholders, to identify and prioritize product functionality.
• Collaborates with Product Owner to translate the product strategy into actionable development tasks. Ensures the Product Owner is equipped with the necessary information to prioritize work effectively.

Agile Delivery

• Participates in sprint planning and reviews meeting and ensures that development teams have the resources they need to deliver products on time.
• Engages in agile methodology ceremonies used through the development process as needed, including sprint planning and sprint retrospectives as needed.

Release Planning and Communications

• Supports release planning timing, coordination, change impact assessment, communication (e.g. release notes) and training as needed.
• Oversees the release process for Engineering & QA teams, assisting as Scrum Master where needed.

Go-to-Market

• Conducts in-depth market research to identify customer needs, market trends, and competitive landscape. Use insights to inform product vision and strategy.
• Leads the development and execution of go-to-market strategies for specific products, working closely with marketing, sales, and customer success teams.
• Defines product positioning, key messages, target customer segments, and launch objectives.
• Ensures alignment across teams and that all stakeholders are informed and prepared for the product launch.
• Establishes and enhances product offering through identifying and assessing product and market opportunities and outlining road maps to align with company objectives.

Cross-Functional Leadership & Continuous Improvement

• Continuously evaluate and refine product development process to improve efficiency and effectiveness.
• Identifies root causes of substandard outcomes and recommends appropriate resolutions.
• Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
• Develops and implements contingency and recovery plans when deliverables or milestones are missed.
• Acts as a mediator and translator between technical teams and non-technical stakeholders, ensuring efforts are synchronized and milestones are achieved as planned.
• Assists with internal best practice initiatives, including maintaining an agile development model.
• Optimizes platform segmentation with a view to identifying preferred product ownership.
• Leads cross-functional teams without direct authority, fostering collaboration, and driving progress toward strategic objectives.

Risk Management

• Identifies risks that could impact the product's market fit, customer satisfaction, and competitive advantage.
• Works closely with cross-functional teams to develop strategies to mitigate these risks, such as adjusting the product roadmap, refining features based on feedback, and preemptively addressing potential market shifts.
• Participates in other projects or duties as assigned.
• Use approved AI-assisted tools to support coding/scripting, testing, debugging, troubleshooting, documentation, technical research, and related work to improve the quality and speed of deliverables.

We are excited to speak to someone with...

• Bachelor’s degree required.
• Seven (7) plus years product management, consumer, or enterprise-level product management.
• Experience with JIRA, Confluence, Figma, AHA, Amplitude and/or Tableau tools required.
• Marketing experience preferred.
• Scrum/Agile certification preferred.
• Or equivalent combination of education and/or experience.
• Strong analytical skills and passion for analyzing products, competitors, market dynamics, KPIs, and customer insights.
• Comprehensive understanding of the marketing and product planning process with the ability to bring products to market.
• Proven ability to prioritize product functionality, manage roadmaps, and handle complex problems with minimal supervision.
• Strong understanding of Agile methodologies and experience working within Agile product development processes.
• Excellent collaboration, stakeholder management, and communication skills with the ability to lead and influence cross-functional teams without direct authority.
• Ability to translate product capabilities into functional specifications, epics, features, and user stories and communicate effectively with engineering teams.
• Strong strategic and critical thinking skills with the ability to evaluate trade-offs and balance short-term needs with long-term product strategy.
• Metrics-oriented and customer focused with an understanding of user experience and the ability to use customer feedback to inform product decisions.
• Strong project management skills with the ability to prioritize work, manage deadlines, and adapt to changing business needs.
• Financial acumen with the ability to manage budgets, forecast revenue, and understand the financial implications of product decisions.
• Ability to define test cases and perform testing as part of User Acceptance Testing.
• Proficiency in Microsoft Office packages is required.

Salary: $111,000-$150,000

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

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• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled