1h 5m ago
Product Manager, AI
claude
Remote In-Country
|United States of AmericaProduct Manager, AI
Millennium Systems International | Business management software for beauty and wellness
1h 5m agoRemote In-Country
Full Time
IC
United States of America
Millennium Systems International is the leading business management software provider for the beauty and wellness industry and the maker of Meevo. Built over three decades of insight, innovation, and disruption, Meevo is a true all-in-one solution for sophisticated salons, spas, and med spas looking to bolster their successes. Meevo grows with you, supporting your goals and vision every step of the way with reliable tools you can count on today and tomorrow. Meevo is HIPAA compliant and user-friendly, with more than 150,000 users logging in daily to help their salon, spa, and med spa businesses thrive.
We’re just as passionate about our people as we are about our product. MSI is proud to be recognized as a New Jersey Top Workplace and Remote Top Workplace, along with earning Top Workplaces Culture Excellence Awards for Technology Industry, Work-Life Flexibility, Purpose & Values, Employee Well-Being, Employee Appreciation, and Professional Development. We are honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility.
Our values are the principles that guide how we think, act, and win—every day:
KEY RESPONSIBILITIES:
Set Direction
• Find the manual work that front-desk staff, schedulers, and owners do today across scheduling, service menus, commissions, retail inventory, and rebooking.
Turn it into agent-first capabilities that deliver measurable ROI, where agents take on the work and operators stay in control.
• Prioritize ruthlessly on customer impact. Use AI to synthesize customer feedback, usage data, and market evidence, then make the call without waiting for consensus and own the result.
• Stay current on LLMs, agentic frameworks, retrieval-augmented generation, and tool use. Know their limits well enough to set goals that are both ambitious and realistic.
• Explain product and AI direction clearly to customers, partners, and internal stakeholders. Own the Product Intent and Pod Brief
• Author the Product Intent before pod work begins. It covers market context, user problem, desired outcomes, strategic rationale, and how the outcome will be measured in-product.
• Partner with your Pod Lead to turn the Intent into the Pod Brief. This is the pod’s living plan, covering solutions, constraints, acceptance criteria, risk, design approach, and the context AI agents need. It should be crisp enough to build from without added clarification
. • Own user experience decisions but bring in a UX Designer when design system changes are needed.
• Act as the pod’s single point of intake. Route outside requests through yourself and hold them for the next checkpoint rather than shifting priorities mid-build.
Build With Customers
• Spend real time with salon and spa owners, managers, and front-desk staff. Build fluency in how they run day to day, even if the domain is new to you.
• Prototype hands-on with Claude at the fidelity the idea needs and no more, and iterate with engineering in rapid cycles.
• Run the weekly Customer Feedback session. Bring the pod’s open questions to customers, and work what you hear into the next round.
• Run the weekly Stakeholder Feedback session. Decide with the pod what to act on now, what to queue, and what to leave undone, then send stakeholders that decision by end of day.
• Ship valuable increments continuously rather than perfect solutions later.
Measure and Land Outcomes
• Instrument each capability against the outcome you declared: time saved, fewer no shows and cancellations, better chair utilization, and protected retail margin.
• Bring the pod’s work and evidence to each checkpoint with your Pod Lead, from Intent approval through ship to pilot and go to market.
• Own internal UAT with SMEs before any customer sees the work. Close each release with a final demo before pilot.
• Treat documentation as a pod deliverable, so education, sales, and customer success have what they need at pilot, not at launch.
• Partner with Product Marketing well before launch. Make sure they understand what was built, who it serves, and the outcome it delivers, so they can communicate its value to customers clearly.
• Pull in help across Meevo as the work needs it, including other PMs, SMEs, customer success, sales, and education. The pod stays small; its reach does not.
SKILLS & EXPERIENCE
Required
• 5+ years in product management, with at least 2 years shipping AI/ML-powered products to production.
• Domain experience in a vertical SaaS business management platform, including hands on work with integrated payments.
• Agent-first thinking: you frame problems as tasks AI agents can take on, not just features for people to click. You also have the technical depth to hold your own in architecture conversations.
• Builder mentality and speed: you co-create with engineers, prototype, and ship continuously. You make sound calls on imperfect evidence and own the result.
• Fast domain learning: you can get fluent in how salons and spas actually run without months of ramp-up.
• Clear communication with audiences ranging from front-desk staff to executives and investors.
• Experience defining and tracking metrics tied to business outcomes such as retention, utilization, adoption, and revenue.
Preferred
• Experience at software companies serving salons, spas, wellness, hospitality, or other appointment-based businesses, ideally in vertical SaaS.
• Hands-on, shipped work with LLMs, agentic systems, RAG, or AI workflow automation.
• Experience at a growth-stage or PE-backed SaaS company moving from traditional software to AI-native products.
• Understanding of API-first, cloud-native architecture and how it shapes what can ship fast.
Candidates must reside in the U.S. Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
We Offer:
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you!
Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.
Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us!
Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%.
401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.
Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.
We’re just as passionate about our people as we are about our product. MSI is proud to be recognized as a New Jersey Top Workplace and Remote Top Workplace, along with earning Top Workplaces Culture Excellence Awards for Technology Industry, Work-Life Flexibility, Purpose & Values, Employee Well-Being, Employee Appreciation, and Professional Development. We are honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility.
Our values are the principles that guide how we think, act, and win—every day:
- Innovation
- Disruption
- Empowerment
- Inspire
- Creativity
- Integrity
KEY RESPONSIBILITIES:
Set Direction
• Find the manual work that front-desk staff, schedulers, and owners do today across scheduling, service menus, commissions, retail inventory, and rebooking.
Turn it into agent-first capabilities that deliver measurable ROI, where agents take on the work and operators stay in control.
• Prioritize ruthlessly on customer impact. Use AI to synthesize customer feedback, usage data, and market evidence, then make the call without waiting for consensus and own the result.
• Stay current on LLMs, agentic frameworks, retrieval-augmented generation, and tool use. Know their limits well enough to set goals that are both ambitious and realistic.
• Explain product and AI direction clearly to customers, partners, and internal stakeholders. Own the Product Intent and Pod Brief
• Author the Product Intent before pod work begins. It covers market context, user problem, desired outcomes, strategic rationale, and how the outcome will be measured in-product.
• Partner with your Pod Lead to turn the Intent into the Pod Brief. This is the pod’s living plan, covering solutions, constraints, acceptance criteria, risk, design approach, and the context AI agents need. It should be crisp enough to build from without added clarification
. • Own user experience decisions but bring in a UX Designer when design system changes are needed.
• Act as the pod’s single point of intake. Route outside requests through yourself and hold them for the next checkpoint rather than shifting priorities mid-build.
Build With Customers
• Spend real time with salon and spa owners, managers, and front-desk staff. Build fluency in how they run day to day, even if the domain is new to you.
• Prototype hands-on with Claude at the fidelity the idea needs and no more, and iterate with engineering in rapid cycles.
• Run the weekly Customer Feedback session. Bring the pod’s open questions to customers, and work what you hear into the next round.
• Run the weekly Stakeholder Feedback session. Decide with the pod what to act on now, what to queue, and what to leave undone, then send stakeholders that decision by end of day.
• Ship valuable increments continuously rather than perfect solutions later.
Measure and Land Outcomes
• Instrument each capability against the outcome you declared: time saved, fewer no shows and cancellations, better chair utilization, and protected retail margin.
• Bring the pod’s work and evidence to each checkpoint with your Pod Lead, from Intent approval through ship to pilot and go to market.
• Own internal UAT with SMEs before any customer sees the work. Close each release with a final demo before pilot.
• Treat documentation as a pod deliverable, so education, sales, and customer success have what they need at pilot, not at launch.
• Partner with Product Marketing well before launch. Make sure they understand what was built, who it serves, and the outcome it delivers, so they can communicate its value to customers clearly.
• Pull in help across Meevo as the work needs it, including other PMs, SMEs, customer success, sales, and education. The pod stays small; its reach does not.
SKILLS & EXPERIENCE
Required
• 5+ years in product management, with at least 2 years shipping AI/ML-powered products to production.
• Domain experience in a vertical SaaS business management platform, including hands on work with integrated payments.
• Agent-first thinking: you frame problems as tasks AI agents can take on, not just features for people to click. You also have the technical depth to hold your own in architecture conversations.
• Builder mentality and speed: you co-create with engineers, prototype, and ship continuously. You make sound calls on imperfect evidence and own the result.
• Fast domain learning: you can get fluent in how salons and spas actually run without months of ramp-up.
• Clear communication with audiences ranging from front-desk staff to executives and investors.
• Experience defining and tracking metrics tied to business outcomes such as retention, utilization, adoption, and revenue.
Preferred
• Experience at software companies serving salons, spas, wellness, hospitality, or other appointment-based businesses, ideally in vertical SaaS.
• Hands-on, shipped work with LLMs, agentic systems, RAG, or AI workflow automation.
• Experience at a growth-stage or PE-backed SaaS company moving from traditional software to AI-native products.
• Understanding of API-first, cloud-native architecture and how it shapes what can ship fast.
Candidates must reside in the U.S. Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
We Offer:
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you!
Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.
Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us!
Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%.
401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.
Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.
Required Skills
claude
Required Languages
🇬🇧 English