Service Delivery Manager

JD0024 Our company is rapidly growing and now we are looking for a Service Delivery Manager Manager to join our team of professionals.

• Independently manage end-to-end delivery of IT projects, ensuring agreed scope, schedule, budget, and quality are achieved.
• Engage with clients to clarify project goals, requirements, and success criteria.
• Develop and maintain project plans, schedules, and budgets, selecting and applying suitable methodologies (Agile, Waterfall, or hybrid).
• Lead and coordinate project teams, including internal staff, contractors, and vendors, to deliver agreed outcomes on time and within budget.
• Identify and assess risks, issues, and dependencies; define mitigation and contingency plans, and ensure they are implemented.
• Monitor project progress against plan and provide clear, regular status reporting to stakeholders (scope, schedule, budget, risks, and issues).
• Maintain complete and up-to-date project documentation, including plans, timelines, budgets, decisions, and reports.
• Ensure adherence to project budgets, schedules, quality standards, and relevant compliance or contractual requirements.
• Participate in selection, onboarding, and management of vendors and contractors, tracking their performance and resolving delivery issues.
• Plan and coordinate testing and quality assurance activities to confirm that deliverables meet customer requirements and acceptance criteria.
• Facilitate effective communication and collaboration between business, IT, and vendor teams, resolving conflicts and misalignment where needed.

• Completed university degree in Information Technology, Business Informatics, Engineering, or a related field.
• 3+ years of experience managing complex IT projects.
• Proven experience managing end‑to‑end IT project delivery, including scope, timelines, risks, and dependencies.
• Strong experience in stakeholder management, with the ability to work effectively with internal and external stakeholders at all levels.
• Hands-on experience working with both Agile and Waterfall project management methodologies.
• Experience in project resource management, including planning, allocation, coordination, and tracking of project resources and efforts.
• Clear ownership and accountability for project delivery goals and KPIs, including timelines and quality.
• Ability to manage multiple projects in parallel while maintaining structure, prioritization, and focus.
• Solution‑oriented, proactive mindset with demonstrated project leadership skills.
• Excellent verbal and written communication skills.
• Fluent English (professional working proficiency).

• Experience delivering projects in the Life Sciences / Healthcare domain.
• Experience managing projects in Data & AI environments, such as: 
  • data platforms or data factories;
  • analytics, AI/ML, or data engineering initiatives.
• Experience with infrastructure or IT foundation projects, for example:  
  • Microsoft infrastructure;
  • cloud or hybrid environments.
• Good understanding of technical terminology, enabling effective communication with engineering and technical teams.
• Experience working in international, distributed, or cross‑functional teams.
• PMP or equivalent certification.

Experienced

• English: B2 / C1 level.
• Ideally Georgian or Spanish depending on hiring location

• Hybrid work model.
• Opportunities of career development and the opportunity to shape the company's future.
• An employee-centric culture directly inspired by employee feedback - your voice is heard, and your perspective encouraged.
• Different training programs to support your personal and professional development.
• Work in a fast-growing, international company.
• Friendly atmosphere and supportive Management team.

MIGx is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and regulatory aspects. We have been managing challenges and solving problems for our clients in the areas of compliance, business processes and many others. 
MIGx interdisciplinary teams from Switzerland, Spain and Georgia have been taking care of projects in the fields of M&A, Integration, Application, Data Platforms, Processes, IT management, Digital transformation, Managed services and compliance.