AI/Automation Engineer

Discover your 100% YOU with MicroSourcing!

Position: AI & Automation Engineer
Location: Philippines (Remote)
Work setup & shift: Work From Home | Day shift

Why join MicroSourcing?
You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As an AI & Automation Engineer, you will:

• Build enterprise-grade AI agents and end-to-end automations using Windmill, n8n, Claude Enterprise, and custom Model Context Protocol (MCP) integrations.
• Integrate agents and workflows across core business platforms (Slack, Zendesk, Microsoft 365, HubSpot, Monday.com, and Snowflake) using robust APIs, webhooks, and secure tools.
• Design sophisticated prompts, agent retrieval systems, and human-in-the-loop validation checkpoints over internal knowledge bases and curated Snowflake Gold-layer datasets.
• Execute structured evaluation frameworks and automated test suites to measure agent accuracy, reliability, and drift before release and following major updates.
• Lead intake discovery and business process mapping with non-technical stakeholders to scope feasible, high-impact automations with defined ROI baselines.
• Monitor live production automations for usage, cost efficiency, and performance drift, proactively resolving incidents and optimizing model architectures.
• Enforce stringent security and compliance guardrails (least privilege, Entra ID SSO, secrets management, prompt injection defenses, SOC 2, and PCI DSS separation).
• Enable business teams and internal champions through practical training, clear runbook documentation, and scalable agent patterns.

What You Need:
Non-negotiables

• At least 3+ years of experience in software engineering, systems integration, or automation engineering, with at least 1 year deploying production-grade LLM/AI solutions.
• Strong programming proficiency in Python or TypeScript.
• Hands-on expertise with LLM APIs and modern agent architectures, including tool use/function calling, retrieval, prompt design, and structured output formatting.
• Practical experience building and maintaining workflows on automation engines such as Windmill, n8n, Make, or equivalent platforms.
• Solid background working with REST APIs, OAuth protocols, webhooks, and enterprise SaaS integrations (e.g., Slack, Zendesk, Microsoft 365, HubSpot).
• Hands-on experience establishing evaluation and testing techniques for non-deterministic AI outputs.
• Proficiency in Git, CI/CD pipelines, and maintaining isolated test and production environments.
• Strong consultative and stakeholder-facing skills with the ability to translate ambiguous business requirements into scoped technical roadmaps.
• Deep security consciousness regarding credential handling, least-privilege access, and AI-specific vulnerabilities (data leakage, prompt injection).
• Flexibility and reliability to collaborate effectively during day-shift hours with distributed global stakeholders.

Preferred skills/expertise

• Prior experience designing and building custom MCP (Model Context Protocol) servers or agent tools.
• Direct hands-on development with the Anthropic / Claude API ecosystem.
• Working knowledge of SQL and consuming curated data layers from Snowflake or cloud data warehouses.
• Foundational cloud and container infrastructure knowledge (AWS Lambda, IAM, EKS/Kubernetes).
• Familiarity operating inside compliance-heavy enterprise environments governed by SOC 2 or PCI DSS standards.
• Background in formal business analysis, process mapping, or building time-saved/ROI models for internal initiatives.
• Domain exposure to SaaS or hospitality platforms and workflows.

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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

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