CRM Specialist

Metyis AG

1h 23m ago

On-site

Full Time

Portugal

We are looking for a CRM Specialist with 2-3 years of experience to join our Digital Commerce team in our Digital Campus in Porto.

What we offer

Develop your professional career by shaping personalized, customer-centric experiences across omnichannel touchpoints.
Accelerate digital transformation and business growth through omnichannel marketing expertise, advanced technology, and data-driven strategies.
Drive customer engagement, conversion, and lifetime value by designing, scaling, and optimizing personalized customer journeys.

What you will do

Analyze and interpret customer behavior and engagement across loyalty programs to identify key trends and performance drivers.
Identify factors influencing membership program effectiveness and translate data insights into actionable recommendations.
Provide recommendations to markets and management to enhance membership programs and drive revenue growth.

Develop reports & offer analytical capacity on market specific research questions
Actively manage and further develop CRM reporting landscape based on the need of markets to provide easy accessible reports that are visually easy to interpret
Act as reporting business owner: alignment, priorisation and implementation with IT of all reporting requirements
Provide ad hoc market specific data analysis to support strategy consultancy

What you will bring

Ensure the CRM reporting landscape works properly and meets business needs; create and enhance reports/dashboards to track customer behaviour and KPIs

Strong analytical skills and solid knowledge of CRM systems
Expertise in loyalty programs and a strong understanding of customer engagement tracking processes
Solid knowledge of Databricks; proficiency in Python (PySpark) and SQL
Experience with SAP systems (Lumira, Analysis for Office, Analytics Cloud); Google Analytics is an advantage
Excellent Microsoft Office skills, especially Excel
Strong ability to prioritize and manage time effectively under tight deadlines
Proven team player with a proactive mindset, able to collaborate with cross-functional teams (IT, Data Scientists, Business)

Required Skills

databrickspythonpysparksqlsap_analytics_cloudexcel

Required Languages

🇬🇧 English

What we offer

Develop your professional career by shaping personalized, customer-centric experiences across omnichannel touchpoints.

Accelerate digital transformation and business growth through omnichannel marketing expertise, advanced technology, and data-driven strategies.

Drive customer engagement, conversion, and lifetime value by designing, scaling, and optimizing personalized customer journeys.

What you will do

Analyze and interpret customer behavior and engagement across loyalty programs to identify key trends and performance drivers.

Identify factors influencing membership program effectiveness and translate data insights into actionable recommendations.

Provide recommendations to markets and management to enhance membership programs and drive revenue growth.

Develop reports & offer analytical capacity on market specific research questions

Actively manage and further develop CRM reporting landscape based on the need of markets to provide easy accessible reports that are visually easy to interpret

Act as reporting business owner: alignment, priorisation and implementation with IT of all reporting requirements

Provide ad hoc market specific data analysis to support strategy consultancy

What you will bring

Ensure the CRM reporting landscape works properly and meets business needs; create and enhance reports/dashboards to track customer behaviour and KPIs

Strong analytical skills and solid knowledge of CRM systems

Expertise in loyalty programs and a strong understanding of customer engagement tracking processes

Solid knowledge of Databricks; proficiency in Python (PySpark) and SQL

Experience with SAP systems (Lumira, Analysis for Office, Analytics Cloud); Google Analytics is an advantage

Excellent Microsoft Office skills, especially Excel

Strong ability to prioritize and manage time effectively under tight deadlines

Proven team player with a proactive mindset, able to collaborate with cross-functional teams (IT, Data Scientists, Business)