COMPUTER NETWORK SPECIALIST SUPERVISOR (Cloud Infrastructure and Network Manager)

Introduction

MHBE is accepting applications for a�Computer Network Specialist Supervisor/Cloud Infrastructure and Network Manager. The Maryland Health Benefit Exchange is responsible for the administration of Maryland Health Connection, the State's health insurance marketplace, under the Patient Protection and Affordable Care Act of 2010 (ACA). MHBE works with the Maryland Department of Health, Maryland Insurance Administration, Department of Human Services, and stakeholders statewide. Our Vision: High-quality, affordable health coverage for all Marylanders. Mission Statement: We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service. Values: Diverse & Inclusive, Innovative, Collaborative, Ethical

GRADE

STD0021

LOCATION OF POSITION

Baltimore City, Maryland

Main Purpose of Job

The primary responsibility of the Computer Network Specialist Supervisor/Cloud Infrastructure and Network Manager is to provide strategic and operational leadership to the Network Infrastructure team in managing, securing, and optimizing the Maryland Health Benefit Exchange (MHBE) enterprise Active Directory and hybrid-cloud network infrastructure. This position is directly responsible for maintaining the operational integrity, high availability, and security of on-premises Juniper and Fortinet hardware alongside advanced AWS cloud networking architectures—including AWS Transit Gateway, Direct Connect, and Route 53. Ensures connectivity for critical HBX application workloads that process or support Medicaid and Qualified Health Plans under the Affordable Care Act. This is achieved through expert administration of identity and access management (Active Directory/ADFS), core network services (DNS), and advanced cloud security frameworks, including Zscaler Zero Trust Network Access (ZTNA).� Additionally, this role drives strategic planning to align complex network and cloud topologies with MHBE’s overarching IT objectives. The incumbent collaborates closely with internal engineering cohorts and external state agencies to facilitate robust intra and inter agency connectivity, while enforcing strict regulatory and security compliance standards to safeguard sensitive consumer data.� This position demands a sophisticated blend of hands-on expertise in hybrid network engineering, cloud architecture, and proven technical leadership

POSITION DUTIES

30% - Infrastructure Leadership & Active Directory Management: (Essential Job Function) Directs the daily operations of network staff. Manages enterprise Active Directory (AD), ADFS and all enterprise SSO systems ensuring secure identity management, Group Policy administration, and seamless authentication across the hybrid environment. 20%- Hybrid Network Administration & Connectivity: (Essential Job Function) Manages Juniper (FW, Routers, WAP) and Fortigate devices. Oversees inter-agency and intra-agency connectivity, including Network Circuit Management and AWS Direct Connect to ensure reliable data exchange with MD DoIT, DHS, and MDH. 20%- Cloud Network Engineering (AWS): (Essential Job Function) Designs and manages AWS VPCs, Transit Gateways, Route 53, and Load Balancing. Optimizes AWS CloudFront and Security Groups while maintaining familiarity with EC2 and AWS Linux environments. 15%- Security, Patching & Performance Optimization: Implements Zero Trust networking via Zscaler. Oversees rigorous patching cycles for infrastructure/network devices. Monitors performance and implements backup technologies to ensure high availability and disaster recovery. 15%- Change Management & Troubleshooting: Leads complex troubleshooting efforts. Utilizes ServiceNow and JIRA Service Desk for formal Change Management, ensuring all network design benchmarks and modifications meet agency standards.

MINIMUM QUALIFICATIONS

Experience:�Four years and six months of experience, three years of�experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally�accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software. Notes: 1. Candidates may substitute graduation from an accredited�high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required education. 2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the additional eighteen months of the required experience. 3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited�high school or possession of a high school equivalency certificated: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools. 4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience. 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and�Management specialty codes in the Information Technology�field of work on a year-for-year basis for the required�experience.

DESIRED OR PREFERRED QUALIFICATIONS

Managing and supporting enterprise network infrastructure, Experience designing, implementing, or managing AWS cloud networking technologies. Providing technical leadership for enterprise AD, ADFS, DNS, IAM, enterprise authentication. Enterprise network-security technologies and Zero Trust architecture Zscaler, Juniper, Fortinet. Supervising, leading, or coordinating technical staff and/or contractor resources. Leading the diagnosis and resolution of significant network, infrastructure, or cloud services. Experience with formal IT change-management, patch-management, infrastructure lifecycle. Experience coordinating network or infrastructure services with external organizations. Preference will be given to applicants who possess these preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: 750 East Pratt Street, 6th Floor, Baltimore MD, 21202. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS